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Customer Assistant - Online
Online (Packing & Fulfilment Team Member)
We’re looking for friendly, customer-focused people to join our Online team, where you’ll be picking and packing customer orders ready for delivery or collection.
This role sits within a fast-paced, structured environment, with clear routines and timed activities to ensure smooth, efficient operations—putting timely customer satisfaction first.
Key Responsibilities
You’ll use in-store technology to:
- Accept and process customers’ online orders
- Locate and prepare the correct products accurately and efficiently
- Follow up-to-date health and safety guidelines and operational procedures
Beyond core tasks, you may also assist in:
- Replenishment tasks (stock rotation, shelf-facing support)
- Additional customer service duties as required
Every shift makes an impact—your precision helps deliver orders on time, with no frustrations.
Key Requirements for the Role
We’re looking for individuals who:
- Are helpful, friendly, and proactive—ready to represent Morrisons with a genuine “shopkeepers’ mindset.”
- Find enjoyment in hands-on, structured work, fuelled by set targets and clear processes.
- Thrive in busy environments while maintaining a professional demeanour.
- Need no experience with basic technology (e.g. warehouse operatives, scanners) or manual handling.
- Are respectful of health and safety protocols, including safe equipment use.
- Have an eagerness to support customers, whether resolving simple queries or keeping a smooth fulfilment process.
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Age: You must be over the legal school-leaving age—check here for full details. Some sites/full shift roles require you to be at least 18 for health and safety compliance.
Why Join Us: Perks & Benefits
Morrisons prioritises! You’ll enjoy:
- Fully flexible shift patterns matching your lifestyle needs.
- Six weeks paid holiday, including bank holidays.
- 15% supermarket discount from day one, plus an additional 10% friend/relative discount.
Career opportunities abound too—progress into:
- Leadership roles like Ongoing/Shift Manager
- Other store operations (e.g. subsidiary stores, depot teams)
Beyond that, we cover:
- Competitive pension match (10%) and life assurance with every enrolled pay
- Subsidised food/café discounts on-site for breaks
- Well-being support, including 24/7 Aviva Digital GP access and gym discounts via Morrisons MyPerks
And for those with family plans: 🔹 26 weeks’ maternity/adoption leave 🔹 Fertility/neonatal leave to care for little ones 🔹 Pre-school childcare grants/babysitting vouchers
Get help with your application
Your very own career expert that helps elevate your application to the next level.
We also extend our support to community initiatives through employee-matched payroll gift schemes.
What Happens Next?
Ready to join? Follow this link to apply. The process takes just two minutes—no hurrowing! Expect to hear back soon via both email and phone (monitor both).
We strive for fairness and inclusion in our process. Additional service options include: ✅ [FAQs page] with reasonable-adjustment request instructions ✅ Let us know at any stage—we’ll adapt as needed.
Learn More
Think customer service and fresh foods could be your next adventure? Our Foodmakers and Shopkeepers work every day to ensure Morrisons remains a premium destination for freshly-prepared food right here in the UK.
More specifically:
- 11+ million shoppers a week, welcoming local and national custom
- Largest “in-store fresh food producer” in the UK
We’re developing colleagues every step of the way—from entry roles to leadership. Wherever you choose, your passion and quality work will create ** 왕국 standards**. Can’t wait to meet you! 🐶😊
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