Morrisons
Customer Assistant - Online
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Online Team (Order Picker & Packer) – Morrisons
We’re looking for friendly, customer-focused people to join our Online team, where you’ll be picking and packing customer orders ready for delivery or collection.
You’ll work in a fast-paced, structured environment with clear routines and timed activities to ensure smooth operations—all to make sure our customers can get what they need, when they need it.
You’ll use in-store tech to:
- Accept orders
- Find and locate products efficiently
- Prepare and pack orders quickly and carefully
This is fast-paced, team-based work that directly impacts customer satisfaction.
You’ll also support other store functions, including Replenishment and Customer Service, depending on daily requirements.
Perks & Benefits
- Fully flexible shift patterns
- Six weeks holiday (including bank holidays)
- 15% discount in Morrisons supermarkets and convenience stores available from day one
- Additional 10% discount card for a Friend or Family member
- Career progression & development opportunities
- Subsidised in-store café or shop floor ranges
- Competitive pension & life assurance
- Healthcare/Well-being benefits, including an Aviva Digital GP
- Morrisons MyPerks – discounts at high street shops, cinemas, gyms, and more
- Optional Payroll charity donations
- Family-friendly policies, including:
- 26 weeks maternity and adoption leave
- Neonatal & fertility leave
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About You
We seek people as passionate about putting customers first as we are. We look for:
- A helpful and friendly approach
- Enjoyment of active, hands-on work
- Ability to thrive in a fast-paced, structured environment
- Comfort with using equipment safely and following processes
- A willingness to resolve customer queries effectively
Note: We will only recruit individuals over the school leaving age (check [UK government guidelines]( insert link )). Some roles require candidates to be 18+ due to health and safety.
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Next Steps
- Apply (takes just a couple of minutes!)
- We’ll contact you shortly via email or phone—check your inbox.
At Morrisons, we ensure a fair and inclusive recruitment process. Visit our FAQs for common questions or request reasonable adjustments if needed—we’re happy to accommodate.
About Morrisons
We’re one of the UK’s largest supermarkets, providing great value, fresh food, and groceries to over 11 million customers weekly. Our commitment to freshness sets us apart as one of the most innovative retailers—preparing more fresh food in-store than any other supermarket.
Working here, you play a key part in delivering exceptional service:
- Foodmakers – bringing fresh produce to life
- Shopkeepers – serving customers with care
Together, we make Morrisons—join us today!
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