Morrisons
Customer Assistant - Online
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Customer Service Team Member (Online & In-Store) – Join Our Friendly Team!
Our Online and In-Store team are seeking friendly, customer-focused individuals to pick, pack, and fulfil orders with speed and accuracy.
You’ll thrive in a fast-paced, structured environment, following clear routines and timed tasks to ensure customer orders are handled efficiently—for collection or delivery. Your role will involve:
Comfortably using in-store technology, fetching products swiftly and carefully, and supporting key areas such as:
- Order fulfillment (quick pickup and packing)
- Replenishment and Customer Service as required
About the Role
This is flexible, interpersonal work that makes a meaningful difference to our customers—and to you. Here’s what you’ll bring to Morrisons:
- A helpful, approachable nature—you’ll form the first impression many customers experience
- Passion for active, hands-on roles in a busy setting
- Adaptability to structured processes and safety protocols
- Reliability with both technology and physical tasks
- Pride in resolving customer queries quickly
What We Look For
We’re seeking motivated individuals who share our focus on putting customers first with the following qualities:
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- A helpful and friendly demeanour
- Physical strength and stamina to remain active throughout shifts
- Enjoy working under pressure and deadlines
- Safety awareness, including equipment and process compliance
- A desire to support colleagues and customers alike
Estimated Start: Over School Leaving Age or Older
(Please check our designated page for exact legal age criteria. Some roles require being over 18 due to health and safety.)
The Perks We Offer (Work Life Balance + Rewards)
BENEFITS THAT MATTER:
- Flexible shift patterns to fit your lifestyle
- 6 weeks’ holiday (including bank holidays)
- 15% off Morrisons supermarket/store products from Day 1
- 10% discount card for a friend or family member
- Career progression with development opportunities
- Restaurant and shop café discounts (subsidised for employees)
- Qualifying competitive pension scheme + life assurance
- Aviva Digital Health/Wellbeing support
- Morrisons’ MyPerks for health & beauty, cinema, gym and shopping discounts
- Optional payroll charity donations for causes you care about
- Family-friendly policies:
- 26 weeks maternity or adoption leave
- Neonatal and fertility leave available
- Safety and strong support systems for inclusive wellbeing
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Find all benefits on the Morrisons Retail career page.
What Happens Next?
Applying only takes a few minutes. Simply click Apply now*—we’ll reach out shortly, so check your emails and phone!
At Morrisons, we pride ourselves on fair and inclusive recruitment. Need any adjustments? Visit our FAQs or contact our team to arrange what’s best for you.
About Us: More Than a Supermarket
Morrisons is one of the UK’s largest prizes, celebrating over 11 million shoppers weekly. A supermarket brand built on genuine value + superior quality. Here’s what drives us:
- Express and premium shopping—exceeding convenience expectations
- Highlighting critical fresh food emphasis (more than any rival)
- Retail integrity with a growing Fresh Food division
We’re a workplace of Foodmakers and Shopkeepers, growing you alongside us—whether you select orders, tackle replenishment, or serve customers. We’d love to meet you.
Start today:
Click Apply >
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