Marks and Spencer
Customer Assistant - Operations - Cheltenham
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Customer Assistant - Operations - Cheltenham
Operations Assistant – Customer Assistant (Retail Operations)
Summary
Join our team at M&S as a Customer Assistant in Operations, the unsung heroes behind the scenes ensuring our stores run smoothly. This high-intensity, physically demanding role demands energy, precision, and adaptability.
Work Pattern
Operating hours vary by day:
- Sunday: 05:30 – 13:30
- Monday: 04:00 – 12:00
- Tuesday: 04:00 – 12:00
- Wednesday: 04:00 – 12:00
- Friday: 04:00 – 12:00
Note: A £3.00/hour unsocial premium applies only to shifts worked outside core hours (after 22:00 and before 06:00).
⚠️ Under 18 Disclaimer This role involves operating mechanical equipment in line with health and safety regulations. Unfortunately, we cannot consider candidates under 18 to ensure workplace safety.
About the Role
You’ll be the backbone of our Customer Operations, ensuring:
- Efficiency in stock movement – managing deliveries, restocking shelves, and maintaining product availability.
- Logistical precision – tracking deliveries, handling stock integration, and maintaining a seamless operation flow.
- Multi-functional flexibility – working across the store to support various operational needs daily.
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This role demands speed, adaptability, and digital confidence. You must thrive in a fast-paced, dynamic environment and collaborate seamlessly across the team.
Key Responsibilities
- Stock and delivery management: Receive, prepare, and distribute stock; ensure prompt restocking and minimal delays.
- Logistics efficiency: Use digital tools to track stock levels, deliveries, and operational schedules accurately.
- Retail support: Assist in cross-functional operations, adapting to the store’s real-time needs.
- Continuous collaboration: Work closely with team members across different store sections to keep operations running smoothly.
- Adaptability: Shift between early-morning duties (e.g., deliveries) to evening stock adjustments effortlessly.
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Requirements
- Physical stamina: Capable of handling demanding tasks, including manual handling and operate mechanical equipment.
- Digital literacy: Proficient with digital inventory, delivery, and scheduling systems.
- Teamwork mindset: Willing to integrate into a multifaceted team and provide support outside core responsibilities.
- Attention to detail: Prioritise accuracy and speed to meet operational deadlines.
- Agility & adaptability: Ready to pivot quickly between priorities and assist wherever needed.
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