Marks and Spencer
Customer Assistant - Operations - Exmouth Royal Avenue Foodhall
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Customer Assistant - Operations - Exmouth Royal Avenue Foodhall
Customer Assistant (Operations) – M&S Join our fast-paced, dynamic team in a role that keeps our stores running efficiently
Work Pattern
The schedule follows a varied shift pattern:
- Sunday: 10:00–18:00
- Monday: 12:30–20:30
- Thursday: 12:30–20:30
- Friday: 12:30–20:30
- Saturday: 12:30–20:30
About the Role
This physically demanding, high-intensity role is the backstage powerhouse of Marks & Spencer (M&S) stores. You’ll drive every part of our operational success:
- Essential back-of-house tasks – Stock management, deliveries, and logistics.
- High-stakes coordination – Ensuring shelves stay stocked, areas remain clean, and customers find what they need with minimal delay.
- Dynamic retail environment – Flexibility to adapt to shifting demands across store functions.
If you thrive in fast-paced, mildly unpredictable shifts and enjoy hands-on problem-solving, apply today.
Key Responsibilities
- Stock & Delivery Operations
- Handle stock receipt, movement, and placement with speed and precision.
- Assist in efficient ** goods-to-floor transfers**, including lifting and moving heavy items.
- Oversee delivery schedules and ensure products are processed swiftly and safely.
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Team Collaboration
- Work closely with colleagues across ** múltiples store functions** (e.g., team leaders, visual merchandisers).
- Provide ** on-the-spot support** during busy periods or peak customer footfall.
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Digital & Operational Competence
- Utilise retail systems, POS technology, and stock tracking software daily.
- Monitor and report stock levels, anomalies, and system updates to maintain seamless operations.
Requirements
- Minimum-age restriction: Must be 18+ (health & safety compliance).
- Physical Fitness: Comfortable working in a fast-moving, active environment with prolonged standing, lifting/managing bulk deliveries, and light physical exertion.
- Digital Confidence: Skill in using retail IT tools (e.g. stock management, scanner, device-based frameworks).
- Attitude for Speed & Adaptability: Urgency and accuracy required in stock processing, response to offloading/delivery exceptions.
- Team-Mindedness: Ability to step up collaboratively and support diverse store teams.
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Why Apply?
- Learning Arc: Opportunity to expand operational insight and skillset beyond the backstage.
- Pride in Impact: Each task contributes directly to customer experience and efficiency in our stores.
- Varied Environment: A role that spans stock expertise, digital proficiency, and practical retail know-how.
Take Your Marks
Are you ready to move with purpose? Apply now and join a team that keeps M&S stores at peak performance—every Saturday to Sunday.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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