Marks and Spencer
Customer Assistant - Operations - Gosforth Simply Food
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Customer Assistant - Operations - Gosforth Simply Food
About the Role
Join our team at M&S as a Customer Assistant in Operations, the behind-the-scenes powerhouse ensuring our stores run smoothly. This physically demanding, high-intensity role demands agility, speed, and a no-nonsense attitude – if you thrive under pressure and keep pace with retail’s relentless rhythm, this is your opportunity to step up and contribute at the heart of store operations.
Work Pattern
This role requires early morning shifts, with the following schedule:
- Sunday: 06:00 – 10:00
- Wednesday: 04:30 – 08:30
- Thursday: 04:30 – 08:30
- Saturday: 04:30 – 08:30
Disclaimer for Applicants (Under 18): Due to UK health and safety legislation, applications from individuals under the age of 18 cannot be considered. The early and intense hours of this role necessitate this requirement to safeguard all team members.
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+Unsocial Hours Premium
An additional allowance of +£3.00 per hour will be applied only for hours worked between 22:00 and 06:00.
Key Responsibilities
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Stock & Delivery Flows:
- Master behind-the-scenes logistics for efficient stock management and delivery tracking.
- Ensure timely availability of all products, maintaining shop-floor readiness.
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Physical & High-Intensity Work:
- Handle storage, stock movement, and delivery duties with urgency and accuracy.
- Adjust to rapid pacing and meet retail demands, flexible to reallocate as required.
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Digital & Operational Expertise:
- Confidently utilise digital tools for tracking deliveries, inventory reports, and ordering processes.
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- Team Collaboration:
- Collaborate across store functions; initialing, coordinating, and supporting wider teams.
- Act as an adaptable, reliable associate—supporting colleagues during peaks or understaffed periods.
Who We’re Looking For
- Digital Readiness: Proven ability to navigate practical retail systems with confidence.
- High Work Ethic: Commitment to fast-paced, physically demanding work—eager to excel in novel tasks.
- Team Mindset: Absolutely everyone-focused, valued for collaborative strength.
Flexibility, enthusiasm, and a willingness to go the extra mile define the ideal candidate.
Are you ready to Take Your Marks? Apply today to become the backbone of M&S operations!
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Jessica, London
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