Marks & Spencer
Customer Assistant - Operations - Gosforth Simply Food
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Customer Assistant - Operations - Gosforth Simply Food
Job Title: Customer Assistant in Operations – M&S
Core Information
Work Pattern: Sunday: 0600–1000 Wednesday: 0430–0830 Thursday: 0430–0830 Saturday: 0430–0830
Under 18 Disclaimer This role involves early-morning shifts. Due to health and safety legislation, we cannot consider applicants under 18. We prioritise the safety of our colleagues.
Job Summary
Join Marks & Spencer (M&S) as a Customer Assistant in Operations—the behind-the-scenes force driving our stores. Prepare for a fast-paced, physically demanding role, ensuring stock flows efficiently, deliveries hit targets, and every shopping experience runs seamlessly.
You’ll move with purpose, effortlessly switching between deliveries, stock checks, and digital tools to keep operations sharp and high-performing.
Key Responsibilities
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Stock & Logistics:
- Manage stock receipt, distribution, and organisation to maintain optimal levels on the shop floor.
- Coordinate deliveries—ensuring accuracy, speed, and timely receipt of goods.
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Digital & Operational Fluency:
- Use digital tools to track inventory, deliveries, and stock availability with precision.
- Updating systems in real-time to reflect stock levels and product movement.
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Physical & Team-Oriented Work:
- Work autonomously or as part of a team across the store (including warehouses, entrances, and high-activity zones).
- Adapt swiftly to changing priorities—shifts may require early/mid-late stocking, sorting, or preparation tasks.
- Collaborate with colleagues to meet store demands during busy periods.
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Retail Innovation:
- Contribute to M&S’s digital transformation, introducing exciting new ways to enhance the customer experience.
- Stay curious about cutting-edge retail tools and data-driven solutions.
Core Requirements & Skills
✅ Physical Stamina: Ahead-forced, fast-paced environment—ability to lift, carry, and move stock (minimum 18+"). ✅ Attention to Detail: Accuracy in stock management, deliveries, and recording details is non-negotiable. ✅ Digital Competence: Confident with retail-specific software, spreadsheets, and real-time updates. ✅ Team Player: Works collaboratively across teams to support overall efficiency. ✅ Flexibility: Eager to adapt to shifting tasks, conditions, or peak demands. ✅ Customer Focus: Align stock operations with customer experience and summer retail goals.
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Work-Related Incentives
- +£3.00/hour unsocial pay during late-night (22:00–24:00) to early-morning (00:00–06:00) shifts (when applicable).
About M&S’s Growth Mindset
"At M&S, we’re rethinking retail—promoting speed, sustainability, and innovation. We’re not just evolving store operations; we’re defining industry standards and shaping delighted customer experiences daily."
[= Our Commitment Beyond Performance & brand customers* We are making impact every day tra connrardo, welcome you: Inclusive, future-forward, accountable to diversity and equal opportunities. We’re actively championing flexible arrangements like part-time and hybrid models Tasks* and bravely pursuing a greener agamatic ambience. Take the helm—**"Tave/, get involved.
Why Join Us?
- Gain fast-paced experience in a company brimming with future-numaacked excellence.
- Shaping customer journeys—from product placement to streamlined processes.
- Part of an evolving ecosystem where each colleague is critical to our innovation spirit.
"Take Your Marks…"
Ready to rise to the challenge? Join Marks & Spencer’s operations team today—where every shift is a step toward retail’s future. Apply now.
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