Marks & Spencer
Customer Assistant - Operations - Gosforth Simply Food
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Customer Assistant - Operations - Gosforth Simply Food
Customer Assistant (Operations) – Work Pattern
Sunday 16:30–20:30
Wednesday 18:30–22:30
Thursday 18:30–22:30
Saturday 18:30–22:30
⚠️ Under 18 disclaimer
This role involves working late nights. Due to health and safety legislation, we can only consider applicants who are 18 or over.
Pay:
�iturem The + £3.00/hour unsocial premium is only added for hours worked between 22:00–06:00.
About the Role
Join Marks & Spencer (M&S) as a Customer Assistant in Operations. This is a high-energy, behind-the-scenes role that helps keep our stores running smoothly and efficiently. If you love fast-paced environments and enjoy working hard with a focused team, this is the role for you.
This physically demanding position covers stock management, deliveries, and warehouse tasks to ensure our customers have easy access to all products, in-store and online.
Key Responsibilities
- Stock and deliveries: Handle fast-paced stock management, deliveries, and floor organisation to maintain optimal availability.
- Digital efficiency: Utilise digital tools to track deliveries, manage stock levels, and ensure speedy unavailable item replacements.
- Omnichannel support: Support the seamless flow of products between our online and offline sales channels—flexibility is key as needs shift throughout the day.
- Teamwork: Work collaboratively across teams and store functions to meet challenging retail demands together.
- Adaptability: Move quickly between tasks such as receiving early deliveries, shifting stock, and maintaining store readiness for customers.
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Requirements
- Under 18 years old? Cannot apply (legislative restriction to keep colleagues safe).
- No startup period: New graduates are welcome to apply.
- Energetic & reliable: Love high-intensity work and have stamina for late finishes.
- Proficient in tech: Confident using digital tools and systems to track stock and deliveries—customer-first focus essential!
- Collaborative mindset: Like working within a team of high performers.
- Fast-paced al fresco: Can handle an varied, ever-changing retail environment.
- Positive “work with purpose” attitude: Want to make M&S stores truly exceptional.
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Benefits
M&S is leading the way in next-gen retail—fusing innovation with fast, green-forward work practices.
The Future of Work at M&S
- Award-winningemploment: Our industry-leading "pathway to prosperity" initiative recognizes and rewards dedication, movement, and resilience.
- Inclusivity, diversity & equality: M&S prides itself on removing barriers to create a workforce that reflects the communities it serves.
- Flexible working: Ready to discuss smart/flexible working arrangements that work for you!
- Cultural belonging: Join a thriving, progressive company dedicated to transforming retail experiences.
Enroll with us and be empowered to define the future of customer-centric retail—advancing alongside M&S’s biggest innovation drive yet! #ReadyforRetailInnovation
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