Marks & Spencer
Customer Assistant - Operations - Ipswich
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Customer Assistant - Operations - Ipswich
Customer Assistant in Operations – Operations Team, M&S
Role Overview
Join our team at Marks & Spencer as a Customer Assistant in Operations, the backstage powerhouse of our stores. This is a physically demanding, high-intensity role that keeps our stores running seamlessly. If you’re ready to roll up your sleeves and work relentlessly, this could be your opportunity to thrive in fast-paced retail operations.
Your core responsibility? Maintaining stock, deliveries, and behind-the-scenes workflows that ensure our shop floors stay full, clean, and ready for customers. Precision, speed, and adaptability are your compass—keeping products moving with urgency and accuracy hour after hour.
You’ll be a flexible, digitally confident team player, collaborating across functions and locations to meet operational demands.
Work Pattern
Week 1
- Sunday: 05:45 – 12:45
- Thursday: 04:30 – 12:30
- Friday: 04:30 – 12:30
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Week 2
- Tuesday: 04:30 – 12:30
- Wednesday: 04:30 – 12:30
- Saturday: 04:30 – 12:30
Note on Premium Pay: A +£3.00/hour unsocial premium is added only to hours worked between 22:00–06:00.
Requirements
- Age: Must be 18 years or older for health and safety compliance.
- Essential skills & traits:
- Physical stamina for a high-intesity role.
- Speed and accuracy in stock and delivery handling.
- Digital proficiency in using tools for stock tracking and delivery coordination.
- Teamwork and adaptability to support cross-functional store operations.
- Agility to respond dynamically to shifting demands (e.g., early deliveries, late-day stock adjustments).
About the Role
- You’ll be ** 곳긍 “the heartbeat” of the store**, moving products efficiently and maintaining a safe, organised environment.
- Unionised workplace: Ensuring parity in rights and conditions.
- The role is central to M&S’s vision of revolutionising retail, balancing green initiatives, digital innovation, and unparalleled service.
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Why M&S?
M&S is driving the retail sector into a greener, speedier, tech-forward digital future. Ready to help us lead the way?
- Inclusivity, Diversity & Opportunity: Your voice matters. M&S upholds strict Inclusion, Diversity and Equal Opportunities policies.
- Cutting-Edge Innovation: A pivotal moment in retail—help build the future of M&S, bringing new experiences and delights to customers every day.
- Flexibility & Work-Life Balance: We’re open to discussing smart/flexible working arrangements.
Ready to Take the Metre?
Move with purpose. Become part of a team that defies convention and leaves a lasting impact. Apply today.
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