Marks & Spencer
Customer Assistant - Operations - Sevenoaks
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Customer Assistant in Operations – Working Pattern
Weekly Schedule
Week 1
- Sunday: 14:00–20:00
- Tuesday: 17:00–23:00
- Wednesday: 17:00–23:00
- Friday: 17:00–23:00
Week 2
- Monday: 17:00–23:00
- Wednesday: 17:00–23:00
- Thursday: 17:00–23:00
- Saturday: 17:00–23:00
Important Notes
- Pre-Premium Pay applied: +£3.00 p/h for any unsocial hours worked between 22:00–06:00.
- Age restriction: Under 18s are unable to apply as this role involves operating mechanical equipment due to health and safety regulations.
About the Role
Join Marks & Spencer’s team as a Customer Assistant in Operations and become the backstage powerhouse of our stores. This is a physically demanding, high-intensity role ensuring stock, deliveries, and cleanliness—so our shop floor runs smoothly and customers get a seamless experience.
- Fast-paced and dynamic—you’ll be the glue that keeps the process urgent yet accurate.
- Highly adaptable: Regularly transitioning between tasks, including deliveries and stock management.
- Digital-first approach: Must embrace digital tools for tracking deliveries and stock efficiently.
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Key Responsibilities
✔ Stock & Delivery Management
- Handle stock receipts, deliveries, and distribution with speed and precision.
- Maintain in-store stock levels, ensuring shelves are always fully stocked.
✔ Behind-the-Scenes Retail Support
- Work across multiple functions to support store operations.
- Move products efficiently, keeping the workflow seamless.
✔ Team Collaboration
- Be a key cog in a large team, playing an active part in maintaining store roles.
- Offer support to colleagues across the wider store.
✔ Flexibility & Adaptability
- Adjust quickly to last-minute demands, including shifts in deliveries or stock needs.
- Required to shift between responsibilities throughout shifts.
A Picture of M&S – Join Our Revolution
Our Mission
At M&S, we’re transforming how we operate to become faster, greener, and more digitally inspired. Our vision is to redefine retail, and we need people who are just as passionate about creating better customer experiences—both in our physical and digital stores.
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Your very own career expert that helps elevate your application to the next level.
- Help introduce innovative customer experiences daily.
- Foster an environment where adaptability and digital fluency are key to delivering exceptional service.
What We Stand For
✔ Inclusivity – M&S is proudly committed to an Inclusion, Diversity, and Equal Opportunities Policy. ✔ Impact – Join a team driving transformative change in retail. ✔ Flexibility – Enjoy the option to discuss flexible/smart working arrangements.
Are You Ready to Take Your Marks?
This role suits those who thrive under pressure, are flexible, and deliver at speed. If you work smart and can align urgency with precision, apply today and help shape the future of M&S one dynamic day at a time!
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