Marks and Spencer
Customer Assistant - Operations - Stirling
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Customer Assistant - Operations - Stirling
Customer Assistant – M&S Food Section
Work Pattern
Week 1
- Sunday: 04:45 – 12:15
- Tuesday: 04:45 – 12:15
- Wednesday: 04:45 – 12:15
Week 2
- Tuesday: 04:45 – 12:15
- Wednesday: 04:45 – 12:15
- Saturday: 04:45 – 12:15
Under 18 Disclaimer
⚠️ This role requires early-morning shifts, and as such, we cannot accept applications from candidates under the age of 18. This decision is in line with relevant health and safety legislation to ensure a safe working environment for all colleagues.
Notice Regarding Unsociable Hours Pay
Additional payment of +£3.00 per hour is applied to shifts worked between 22:00 and 06:00.
About the Role
Join Marks & Spencer (M&S) as a Customer Assistant in our Food section, where you’ll take centre stage in the UK’s fastest-growing retailer.
We’re not simply looking for people to stock shelves—we need resilient, enthusiastic team members who: ✔ Thrive under pressure ✔ Deliver exceptional service at speed ✔ Actively embrace the transformation we’re pioneering
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If you take pride in value-driven retail, relish high-energy environments, and are proactive yet adaptable—then this role is for you.
Key Responsibilities
🔹 Customer Excellence & Engaging Roles
- Be a passionate brand ambassador, confidently recommending and selling M&S Food’s newest products.
- Deliver five-star customer service every time, ensuring shoppers feel valued and prioritised.
- Demonstrate enthusiasm for our product range, showcasing why M&S Food is the market leader.
🔹 High-Pressure Efficiency
- Operate seamlessly in a high-demand retail environment, maintaining focus during peak periods.
- Balance speed and accuracy—whether filling orders, assisting customers in-store, or driving sales growth.
🔹 Digital & Technological Savvy
- Proficiency with M&S digital tools, including:
- Sparks App
- In-store tablets/devices
- Leverage technology to enhance customer experience, ensuring seamless transactions.
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🔹 Teamwork & Adaptability
- Foster a high-energy, collaborative workspace—where every teammate supports each other to deliver inconsistently exceptional customer service.
- Flexibility is non-negotiable: Be prepared to work across multiple store areas, adapting to the ever-changing demands of retail.
Requirements
- Must be 18 years or older.
- Passionate about food and retail, with a customer-centric mindset.
- Proven team player capable of balancing speed of service with accuracy.
- Ability to work quickly and efficiently, even under pressure.
- Comfortable with digital tools and Keen to contribute to a fast-paced, service-oriented culture.
Are you ready for a frontline role that demands resilience, ambition and enthusiasm? Then visit Take Your Marks and apply today—because in retail, as in the world of M&S, no two shifts—or customers—ever feel quite the same.
M&S: Delivering excellence. One customer at a time.
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