John Lewis & Partners
Customer Assistant, Team Leader
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Customer Assistant, Team Leader
About The Role
As a Team Leader within one of our John Lewis shops, you are integral to delivering the unique John Lewis difference. You will lead our Partners in providing the distinctive, Partner-led service and passion for products that our competitors cannot match. Your commitment to going the extra mile for both customers and Partners is vital. You will be instrumental in shaping the customer impression of the John Lewis brand, cultivating lifelong trust and loyalty that encourages repeat visits, all while maximising sales and profit.
Key Responsibilities
- Driving a great customer experience by ensuring that every customer has a positive interaction with a Partner on their visit.
- Ensuring all operational tasks are completed with a "heads-up approach", guaranteeing that Partners are always looking out for customers and their needs.
- Effective utilisation of systems, tools, and resources to deploy labour resources to match customer and operational requirements.
- Championing our key differentiators by ensuring Partners are actively sharing their knowledge with each other and our customers.
- Inspiring, encouraging, and guiding Partners, clearly communicating expectations and building robust relationships based on honesty and respect.
- Driving the delivery of excellent in-store standards, including efficient recovery, visual merchandising, shop cleanliness, accurate ticketing, and product availability.
- Supporting the shop’s leadership team with operational tasks and collaborating with all shop areas to effectively meet dynamic customer demand.
- Ensuring all Partners operate in a safe and legal manner.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Essential Skills And Experience
- Evidence of consistently delivering amazing customer service personally.
- Demonstrable people and leadership skills.
- Experience working in a customer-facing environment.
- A strong understanding of retail and how to maximise commercial success.
- Effective stakeholder management skills when working with third parties and the wider John Lewis Partnership.
Desirable Experience
- Duty Manager Training (Internal Partners only).
About The Partnership
We’re the largest employee-owned business in the UK and home to our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world.
As we look to our future, there’s never been a more exciting time to join us.
Rivalry & Innovation
We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt, and diversify. Never Knowingly Undersold on price, quality, and service in John Lewis and passionately serving food-lovers in Waitrose.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Ownership & Culture
As Partners, we all share the responsibility of ownership, and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.
We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually and as a collective.
As Partners, we make all the difference — and we all own it.
Key Notes
- Pre-employment vetting: Some roles may require checks (such as DBS checks or financial probity checks). Vetting processes will be outlined during recruitment. P completing vetting documents promptly is encouraged to avoid delays.
- Early applications: We occasionally close vacancies early due to high application volumes. Applying early is recommended.
- Reasonable adjustments: If you require longer to complete your application due to a disability, contact us as soon as possible to discuss the lower.
- Flexible working: We prioritise a good work-life balance and support arrangements such as compressed hours, job sharing, or shorter-hour contracts, where possible. Discuss with your hiring manager during your interview.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location