Marks & Spencer
Customer Assistant - Travel Money - Handforth
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Customer Assistant - Travel Money - Handforth
Travel Money Team Member (Evenings) – Marks & Spencer
Work Pattern
Five days a week with the following shifts:
- Tuesday: 18:30–22:30
- Wednesday: 18:15–22:15
- Thursday: 18:15–22:15
- Saturday: 16:15–20:15
About the Role
Join our Travel Money team—the hub where customers turn for confidence, clarity, and outstanding service before their adventures. This is an ideal role for someone who:
- Thrives on connection
- Stays calm under pressure
- Delivers accuracy and service seamlessly
As a key trusted expert, you’ll:
- Help customers choose the right travel products with personalised recommendations.
- Ensure smooth digital transactions (checking rates, completing payments, and supporting customers across all channels).
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Key Responsibilities
- Digital Confidence: Use our tools to complete transactions quickly, check exchange rates, and support customers across all Travel Money channels.
- Accuracy & Compliance: Follow safe, legal, and financial-crime processes to protect customers and the business.
- Customer-First Service: Be fast, focused, and proactive—engaging customers to spot opportunities and deliver incredible experiences consistently.
- Team Support: Share Travel Money expertise, support colleagues across the store, and help build confidence and capability in others.
- Flexibility & Adaptability: Quickly adjust to store priorities, maintain ‘best-in-class’ standards (presentation, availability, and service).
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Why M&S?
We’re revolutionising retail with digital innovation, speed, and a greener, more inspiring future. This is your moment to lead the change—helping shape the next era of shopping at M&S, both in-store and online.
Plus: ✔ Inclusive culture with Inclusion, Diversity, and Equal Opportunities at its core. ✔ Smart/flexible working options. ✔ Transformational growth as part of a team redefining retail excellence.
Sounds like you?
If you’re curious, detail-oriented, and passionate about exceptional service, we’d love to hear from you. Take Your Marks. Apply today!
Marks & Spencer is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all.
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