Marks & Spencer
Customer Assistant - Travel Money - Lisburn
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Customer Assistant - Travel Money - Lisburn
Travel Money Operational Manager – Roles and Responsibilities
Work Pattern
- Sunday: 12:30–18:00
- Friday: 14:00–22:00
- Saturday: 13:00–21:00
Key Capabilities
- Understands how Marks & Spencer (M&S) operates, its strategy, future, and your individual role within it.
- Committed to delivering excellent work quickly with great attention to detail.
- Open to receiving feedback, actively seeking it, and acting upon it.
- Sets and aligns performance objectives with line managers in line with business plans.
- Takes accountability for planning and managing work efficiently to meet objectives.
- Embodies curiosity—asks questioned and challenges the status quo to drive improvements.
- Communicates clearly and effectively, ensuring messages are simple.
- Maintains emotional control and tailors communications to foster positive team reactions.
- Adapts quickly to change, recovering well from challenges.
- Builds positive relationships through active listening and authentic connections.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Technical Skills & Experience
- Contributes to store profitability through effective operational decisions.
- Ensures tasks are completed right first time, meeting deadlines.
- Comprehensive knowledge of Travel Money channels and product lines.
- Strong product and service knowledge, including Commercial basics.
- Up-to-date understanding of digital capabilities and software tools.
- Identifies customer needs and creates memorable sales experiences.
- Flexible and quick learner—responds to operational or technological changes effectively.
Key Relationships & Stakeholders
- Customers – Ensuring a seamless, enjoyable transaction.
- Colleagues – Collaborating across teams for operational success.
- Local Store Leadership – Aligning with retail managers and team members.
- M&S Bank Travel Money Support Team – Providing and receiving guidance.
- BIG (Business Intelligence Group) – Partnering for broader commercial insights.
About the Role
Marks & Spencer’s Vision
M&S is transforming retail—ushering in a greener, digital-first era. Nuanced by innovation and Customer Centricity, we seek to redefine every experience with ESI (Every Store IsSpecial) at its core.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
This is a pivotal time to join retail innovation at M&S. We’re recruiting change-makers who can introduce revolutionary experiences that surprise and delight every customer—in-store, online, daily.
By leveraging digital tools to enhance Customer Experience and adapt to evolving needs, you’ll play a vital role in making Mark & Spencer exceptional.
Inclusion & Equality
M&S is an inclusive organisation, valuing Diversity and Equal Opportunity from recruitment onwards. We openly discuss flexible working—whether operational adjustments or personal accommodation.
If you require adjustments (reasonable accommodations) during any stage of recruitment, please share your requirements when applying. We will ensure your process is fair, transparent, and meets all access needs.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location