Marks and Spencer
Customer Assistant - Travel Money - Lisburn
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Customer Account Manager (Travel Money)
Work Pattern
- Sunday: 12:30–18:00
- Friday: 14:00–22:00
- Saturday: 13:00–21:00
About the Role
You’ll need to understand how Marks & Spencer (M&S) operates, from its strategy to how you fit into its future. Every day, you’ll be working fast and efficiently with a commitment to delivering excellence. No task is too small—you’ll set clear performance objectives to drive yourself forward while working closely with senior leadership.
Our team thrives on idea generation, improvement, and innovation. We challenge the status quo—asking why we do things our way and always looking for better solutions. Strong communication skills are crucial—you’ll ensure clarity and simplicity in every message and discuss ideas constructively. Being adaptable is key; you’ll thrive in change, dealing with setbacks quickly while building relationships—listening, learning, and connecting past basic small talk.
Responsibilities
Key Capabilities
- Understands M&S’s operations, strategy, and the role you play in its success
- Delivers high-quality work quickly, with meticulous attention to detail
- Acts on feedback—both giving and receiving—actively seeking it to improve performance
- Sets performance objectives aligned with business plans and career progression, reviewed with managers
- Takes ownership of planning and managing your workload to ensure targets are met on time
- Questions norms—constantly challenges why things are done a particular way and suggests improvements
- Communicates effectively, ensuring messages are clear and easy to understand
- Manages reactions constructively—approaches discussions with tact and purpose
- Handles change confidently, bouncing back quickly from challenges
- Builds strong relationships by being an active listener, getting to know colleagues on a personal level
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Technical Skills & Experience
- Drives store profitability, ensuring operational efficiency and minimising loss
- Ensures accuracy—getting things right first time while working to tight deadlines
- Comprehensive knowledge of M&S Travel Money programmes and processes
- Deep product expertise, including other M&S services (e.g., banking, digital payments)
- Intimate understanding of commercial operations and core M&S principles
- Strong digital capability, proficient in using digital tools, transitioning processes digitised and optimising workflows
- Customer-centric mindset: spots upselling opportunities to delight and provide enhanced service
- Fast learner, adaptable to rapid change and new systems
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Key Relationships & Stakeholders
- Customers – delivering exceptional service
- Store Leadership – aligning with operational goals
- M&S Bank Travel Money team – collaborating on product expertise and support
- BIG (Business Innovation Group) – engaging with innovation initiatives
- Colleagues – fostering teamwork and clear communication
About M&S
We’re shaking up the retail industry—pushing boundaries for a greener, faster, more inspiring digital future. Now’s the right time to join us and make an impact right away.
At M&S, we believe in being inclusive, trusted and admired by our colleagues, customers and suppliers. Whether that’s through flexible working opportunities or our Inclusion, Diversity and Equal Opportunities Policy, we make sure everyone has the opportunity to succeed.
If you require reasonable adjustments during our recruitment process, let us know—we’re committed to making applications as fair, flexible and transparent as possible.
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