Lidl GB
Customer Assistant
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Customer Assistant
Customer Assistant (Customer Service Team) – Lidl
Summary
- Pay: £13.45 - £14.45 per hour
- Contract type: 25-hour contract (5 AM shifts)
- Holiday: 30–35 days’ holiday (pro rata)
- Discount: 10% in-store discount
- Pension: Scheme included
- Bonus pay: Extra £2.00 per hour for bank holidays | Extra £3.50 per hour for nights
About the Role
Everyone at Lidl brings something special to the team—but we also share a common spirit of collaboration, determination, and support. As a Lidl Customer Assistant, you’ll thrive in a dynamic environment where no two shifts are ever the same.
Your role will involve:
- Restocking shelves and managing deliveries when they arrive
- Helping customers with questions, queries, and product requests
- Maintaining till operations and ensuring a smooth shopping experience
- Keeping the store clean, tidy, and well-organised
- Topping up the bakery with fresh goods and merchandising Non-Food products
At Lidl, we don’t just value hard work—we celebrate teamwork. You’ll work closely with colleagues to deliver exceptional customer service while taking pride in making your store the best it can be.
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In return, we’ll offer a competitive pay structure, a range of generous benefits, and opportunities to progress—whether that’s upskilling in specialisms like Freshness, Non-Food, or Bakery.
What You’ll Do
- Become a Lidl expert, assisting customers with product knowledge and queries
- Handle deliveries efficiently as they arrive
- Provide exceptional customer service with warmth and professionalism
- Top up the bakery section by baking fresh goods when needed
- Organise and maintain the middle aisles of Non-Food products
What You’ll Need
- Experience working in a fast-paced retail environment
- Strong customer service skills and the ability to stay positive
- Flexibility, including early starts and longer shifts if needed
- Adaptability to handle changing priorities
- A passionate, hard-working attitude to succeed as a team member
- A friendly, approachable demeanour—because your smile makes all the difference!
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What You’ll Receive
- 30–35 days’ holiday (pro rata)
- 10% in-store discount on all purchases
- Pension scheme to support your financial future
- Enhanced family leave policies
- Long service awards for loyalty and dedication
- A supportive environment focused on progress and career growth
Diversity & Inclusion Note
Lidl values diversity, equity, and inclusion. We’re committed to creating a fair, respectful, and welcoming workplace where everyone can thrive.
AI-assisted applications can help prepare you for interviews—but remember: we recognise when a response isn’t genuine. Share your unique personality when applying.
Ready to succeed?
If you’re eager for a role where you can give it your all, shape your retail career, and make a real impact, join the Lidl team today! Apply now.
Conditions of Employment: Your employment is subject to satisfactory references and, if requested by Lidl, a Disclosure and Barring Service (DBS) check.
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