Lidl GB
Customer Assistant
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Customer Assistant
Customer Assistant – Part-Time, Store Role
Salary & Benefits
£13.45 - £14.45 per hour | 35-hour contract | 30-35 days’ holiday (pro rata) | 10% in-store discount | Pension scheme
At Lidl, everyone contributes something different—but we’re also a team united by collaboration, determination, and a commitment to supporting one another.
About the Role
As a Lidl Customer Assistant, no two shifts are ever repetitive. Between restocking shelves, managing tills, maintaining cleanliness, and assisting customers, you’ll keep your store dynamic and successful. By going the extra mile to create a welcoming, organised environment, you’ll play a key role in delivering exceptional service to every guest.
This role offers competitive pay, including £2.00 extra per hour for bank holidays and £3.50 per hour for night work. You’ll also benefit from a wide range of support, from career progression opportunities to personal development training—helping you grow from a Customer Assistant into roles such as a Freshness, Non-Food, or Bakery Specialist.
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Key Responsibilities
- Deliver tailored support as a Lidl expert, helping customers with inquiries, ticket processing, and product advice.
- Efficiently handle deliveries, ensuring the store remains fully stocked.
- Provide outstanding customer service, resolving concerns and building loyal relationships.
- Proactively maintain freshness, including replenishing bakery sections and restocking across the store.
- Expertly merchandise Non-Food items, keeping aisles organised and visually appealing.
Requirements
You’ll bring what it takes to thrive in this fast-paced, customer-focused role:
- Experience working in a high-energy environment.
- Strong customer service skills with an ability to build rapport.
- Flexibility to adapt to shift start/end times as needed.
- A positive, adaptable mindset that embraces change.
- Passionate, hardworking attitude, committed to making your store shine.
- A friendly disposition and willingness to uplift colleagues and customers.
Benefits Package
In addition to a living wage and a contented contract, Lidl offers:
- 30-35 days of holiday (entitlement scales with time served).
- 10% discount on all in-store purchases.
- Fully subsidised pension scheme.
- Enhanced family leave to support key life moments.
- Long service awards as recognition of tenure.
- Opportunities for personal and professional development.
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Why Apply?
Lidl values diversity, equity, and inclusion and welcomes candidates from all backgrounds into a supportive, diverse workforce. Here, individuality isn’t only celebrated—it’s encouraged. This is more than just a job; it’s your chance to:
- Join a career with clear upward mobility.
- Make a difference every day.
- Share pride in running a successful, community-focused store.
Get started. Be genuine—AI-generated responses stand out, but our teams will recognise the authenticity of your passion.
Human resources processes include satisfactory reference and criminal checks to ensure the safety and continuity of our services.
Apply now to build your future at Lidl.
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