Queen Square Recruitment
Customer Business Analyst
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Customer Journey Manager (Business Analyst)
💰 £400/day (Inside IR35) 📍 London, UK (2 days onsite)
📅 12-Month Contract
Our client, a top global organization, is looking for an experienced Customer Journey Manager (Business Analyst) to join a major digital transformation programme. You'll own and optimise end-to-end customer journeys, working closely with product, engineering and business teams to ensure customer needs are at the heart of every solution. This is an excellent opportunity to influence large-scale digital change programmes while working in Agile delivery teams across modern banking platforms.
What you'll be doing
- Own and optimise end-to-end customer journeys across products and digital platforms
- Map customer journeys and identify opportunities to improve customer experience
- Gather, analyse and translate business requirements into delivery-ready user stories
- Collaborate with Product Owners, Engineers, Designers and Business SMEs
- Champion the voice of the customer throughout the delivery lifecycle
- Research competitor journeys and recommend innovative improvements
- Facilitate workshops and stakeholder sessions to define customer outcomes
- Produce journey maps, process models and business documentation
- Support Agile delivery teams through backlog refinement and sprint planning
- Drive continuous improvement across customer experience and operational processes
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What we're looking for
- Strong experience as a Customer Journey Manager, Business Analyst or Product Analyst
- Proven experience within Banking, Payments or Financial Services
- Experience designing end-to-end customer journeys
- Strong Agile experience (Scrum or SAFe)
- Excellent stakeholder management and workshop facilitation skills
- Ability to translate business requirements into technical delivery artefacts
- Strong analytical and problem-solving skills
- Experience using Jira and Confluence
- Journey mapping experience using Visio, Figma or similar tools
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Desirable
- Experience working on digital transformation programmes
- Product Management experience
- Customer Experience (CX) design
- Payments transformation experience
- Process improvement methodologies (Lean/Six Sigma)
Please apply with your CV and we'll be in touch.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location