ELEMIS
Customer Business Manager (Flagships and Department Stores)
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Department: E-Commerce
Employment Type: Permanent - Full Time
Location: Head Office, London
Description
Due to growth, ELEMIS have created a brand new role in our UK Commercial team for a Customer Business Manager focusing on Flagships and Department stores.
Reporting to our Head of Wholesale for UK&I, this is a key leadership role which will be responsible for delivering profitability across our portfolio of prestige wholesale retail partners.
A strategic lead for your accounts, you will develop and execute Joint Business Plans, drive market share growth, and identify new opportunities to expand distribution, visibility, and commercial performance across our luxury brand portfolio.
You will be the primary commercial interface between our organisation and key retail partners, balancing retailer objectives with brand priorities to deliver sustainable growth, strong profitability, and exceptional execution. This is a highly collaborative role requiring strong commercial acumen, relationship management skills, and the ability to influence both internal and external stakeholders.
As a leader within the commercial organisation, you will coach and develop a high-performing team made up of Senior and Junior NAM's while building long-term strategic partnerships that strengthen our position within the prestige beauty channel.
What You Will Do
- Develop, negotiate, implement, and review annual Joint Business Plans with key wholesale retail partners.
- Deliver sales, market share, profitability, and investment objectives across your customer portfolio.
- Lead retailer negotiations focused on driving mutually beneficial growth and maximising return on investment.
- Identify opportunities to expand distribution, increase visibility, and accelerate category growth.
- Build strong strategic relationships with buying, merchandising, marketing, and senior leadership teams within retail partners.
- Collaborate cross-functionally with Sales, Marketing, Supply Chain, Finance, Education, and Field teams to ensure successful execution of commercial plans.
- Analyse retailer performance, market trends, and customer insights to identify opportunities and mitigate risks.
- Partner with Field Sales and Education teams to ensure best-in-class execution and premium brand representation within retail environments.
- Lead and develop a high-performing team through coaching, performance management, and succession planning.
- Drive successful new product launches and promotional activities that deliver incremental growth and market share gains.
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What We Are Looking For
- Significant experience in National Account Management, Wholesale Management, or Customer Business Management within luxury beauty, prestige consumer goods, or premium retail sectors.
- Proven track record of managing strategic retail partnerships and delivering sustainable sales and profit growth.
- Strong experience building and executing Joint Business Plans with major retail customers.
- Commercially astute with full P&L ownership and accountability, accustomed to managing investment budgets, trade marketing plans, and retailer promotional calendars.
- Skilled negotiator with a proven ability to secure mutually beneficial commercial outcomes.
- Excellent stakeholder management skills with the ability to influence at all levels, both internally and externally.
- Strong analytical capability with the ability to translate data into actionable commercial strategies.
- Experienced people leader, proved experience in leading, coaching, and developing high-performing commercial teams.
- Problem solver, able to spot risks and opportunities, investigate, and propose solutions in real time.
- Agility, able to navigate challenges and complexity within a matrix organisation with ease.
- Experience working closely with field sales and education teams to deliver commercial objectives.
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What's In It For You
- We operate a Hybrid Working Policy which means three days in our Baker Street (London) offices and two days working from home. We also offer flexible working hours, core hours are between 10am - 4pm.
- 27 days holidays plus your birthday off!
- Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products (including L'Occitane, Erborian and more)
- Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more
- Company Pension Scheme
- Healthcare Cash Plan (with Dental)
- Access to Medicash Plan - which covers a broad range of medical services
- Employee Assistance Programme for all Associates and their families
- Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards
- Much, much more!
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