L'Oréal
Customer Business Planner - FTC
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Customer Business Planner - FTC
Customer Business Planner
At L’Oréal, a Customer Business Planner is a hybrid role that sits between commercial and supply chain. The primary objective is to develop an accurate customer forecast and drive meaningful customer conversations, fostering internal and external collaboration to challenge and strategise business plans while ensuring the customer’s voice is represented.
A Day in the Life
As a L’Oréal Customer Business Planner, you anchor the commercial operations team and play a pivotal role in shaping our business decisions. Your key responsibility is managing the forecast processes within assigned accounts to provide clear visibility of performance trends, opportunities, and risks for stakeholders.
This role involves diverse, high-stakes engagements daily:
- Analysing sales trends with NAMs (National Account Managers)
- Leading strategic forecast review meetings with retailers, aligning on promotional plans and collaborative forecasts
- Collaborating with supply chain and marketing teams to share insights on product performance and new product developments (NPD) while advocating for retailer service levels
- Shaping senior leadership’s financial forecasts, presenting insights to finance and commercial stakeholders and aiding in the final turnover predictions reported to Paris
A fast-paced, challenging, and deeply rewarding role that exemplifies L’Oréal’s mission of beauty that moves the world through exceptional customer service.
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Who You Are
Ideal candidates possess the following attributes, skills, and experience:
- Strong understanding of the fundamental building blocks and commercial trends that drive a sales forecast
- Excellent communication skills, enabling effective stakeholder engagement
- Proven collaboration and relationship-building skills, comfortable working across brand teams and operational functions
- Highly organised, prioritising effectively in a fast-moving, deadline-driven environment
- Resilience and calm focus when handling unexpected or exceptional situations
- Customer-first mindset
- Preferred: Expertise in Excel, PowerBI, or forecasting tools
What We Offer
L’ climb to success with an industry-leading benefits package, designed to support your personal and professional growth:
- Competitive remuneration, share options, and an enhanced pension plan, including a money-saving scheme and mortage advice
- Exclusive discounts, from up to 60% off brands like YSL, CeraVe, Armani, Kiehl’s, and Garnier
- Health and wellness perks, including private medical and dental insurance, discounted gym memberships, and onsite mental health support
- Generous family leave policies and up to 4 weeks of paid fertility leave
- Commitment to learning and development, featuring:
- Skills mastery programs
- Leadership training
- Monthly expert talks and leadership development initiatives
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Your success is central to L’Oréal’s mission—we don’t just offer benefits, we invest in your future.
Who We Are
L’Oréal is a global beauty leader, present in 150 markets across five continents, with €29 billion in sales. For over a century, our mission has been:
‘Create beauty that moves the world.’
Our commitment extends beyond innovation: we tackle complex challenges at scale with agility and purpose, striving always to create a more inclusive, sustainable world. Experience the thrill of shaping beauty’s future—where diversity and meaning intertwine to deliver impact.
How We Recruit
At L’Oréal, our culture thrives on diversity, equity, and inclusion—every voice, perspective, and background is valued. Our recruitment, hiring, training, and promotion practices reflect our unwavering commitment to:
- An environment where differences are celebrated, regardless of gender, orientation, faith, background, or ability
- Welcoming unique experiences, personalities, and views—because these embolden us to go beyond
- A workplace where the beauty of diversity fuels creativity and progress.
That’s the L’Oréal difference. Join us, and let’s create beauty together.
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