L'Oréal
Customer Business Planner - FTC
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Customer Business Planner
About the Role
At L'Oréal, the Customer Business Planner is a hybrid role bridging commercial and supply chain, responsible for:
- Developing accurate customer forecasts
- Driving collaborative discussions (internal and external)
- Challenging and strategising business plans
- Representing the customer’s voice within the organisation
A Day in the Life
As a Customer Business Planner, you are at the heart of L'Oréal’s commercial operations, managing forecasting and sharing critical insights across stakeholders. Typical responsibilities include:
- Kicking off the day: Analysing key sales trends with National Account Managers (NAMs)
- Midday engagement: Leading strategic forecast reviews with retailers, aligning promotional plans and collaborative forecasts for future months
- Cross-functional collaboration: Sharing retailer insights, product performance data, NPD updates, and promotional trends with supply chain and marketing teams
- End-of-day strategy: Presenting forecast insights to finance and senior commercial leaders, influencing the division’s revenue predictions for senior management
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This role is fast-paced, dynamic, and impactful, supporting L'Oréal’s mission of promoting beauty inclusivity and customer satisfaction.
Who You Are
To excel as a Customer Business Planner, you should have:
- A strong foundation in sales forecasting principles and business trends
- Excellent communication skills, both written and verbal
- Collaboration expertise to engage with cross-functional brand and supply chain teams
- High organisational abilities, with the ability to prioritise and manage tight deadlines
- Resilience, remaining calm and decisive under pressure
- A customer-first mindset
- Preferred skills: Proficiency in Excel, PowerBI, or forecasting tools
What We Offer
L'Oréal’s award-winning benefits package reflects our commitment to your well-being and career growth:
- Financial benefits:
- Competitive salary
- Money-saving offers and free mortgage advice
- Share options and an enhanced pension plan
- Discounts on iconic brands: Up to 60% off L'Oréal, Garnier, Kiehl’s, YSL, CeraVe, and Armani products
- Health & well-being:
- Private medical and dental insurance
- Discounted gym memberships
- Onsite mental health support
- Family-friendly policies:
- Enhanced family leave
- Up to 4 weeks of paid fertility leave
- Career development:
- Access to leadership programs and monthly expert talks
- Opportunities to master your role and upskill
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Who We Are
- Global leader in beauty: L'Oréal operates in 150 markets across five continents, with €29 billion in consolidated sales, committed to ‘Create beauty that moves the world’.
- Inclusive and purpose-driven: We solve complex challenges at scale while fostering diversity, sustainable growth, and inclusive impact for both people and the planet.
How We Recruit
At L'Oréal, we value diversity, equity, and inclusion. Our hiring practices ensure a welcoming environment for all backgrounds, fostering-difference leads to innovation. We believe that uniqueness drives progress—this is the beauty of L'Oréal.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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