Auto Windscreens
Customer Care Advisor
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Customer Care Advisor
About the Role
As a Customer Care Advisor, you’ll investigate and resolve customer complaints, working towards fair and balanced outcomes that meet both customer expectations and business requirements. You’ll manage a varied caseload and work closely with teams across the business to ensure a smooth and professional service.
Key Responsibilities
- Investigate and resolve customer complaints in line with regulatory and company requirements
- Handle a wide range of queries including damage, hire vehicles, repairs, and technical concerns
- Work with customers to reach fair and mutually agreeable resolutions
- Keep accurate and detailed records of customer interactions
- Manage and resolve complex or ongoing customer issues
- Issue refunds or compensation where appropriate
- Produce clear written responses and reports outlining complaint investigations
- Work collaboratively with teams across the business
- Ensure all work meets regulatory and data protection requirements
- Monitor and respond to queries in the team inbox
- Negotiate costs with third parties where required
- Manage your workload effectively to meet deadlines and targets
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
About You
We’re looking for someone who is customer-focused, organised, and confident communicating with a range of people.
You will have:
- Strong communication skills, both written and verbal
- Good IT skills, including Microsoft Outlook, Word, and Excel
- A customer-focused approach with the ability to show empathy
- Strong organisational and time management skills
- The ability to prioritise and manage multiple tasks
- Confidence handling challenging situations professionally
- The ability to work independently and as part of a team
- A positive and flexible attitude towards change
- Respect for confidentiality and sensitive information
Get help with your application
Your very own career expert that helps elevate your application to the next level.
What You’ll Bring
- A passion for delivering excellent customer service
- Strong problem-solving skills
- Attention to detail
- The ability to stay calm under pressure
- A proactive approach to managing your workload
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills