West End Dental Group
Customer Care Assistant
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Your Mission
At West End Dental, our mission is to deliver one of the highest quality private dental experiences in the UK. As finalists for Practice of the Year at the Private Dentistry Awards, we are proud of the standards we uphold and the care we provide.
Our Customer Care Team Our Customer Care Team is at the heart of that mission. We believe every patient journey should be defined by reassurance, attention to detail, empathy, and professionalism. From the first phone call to the completion of treatment, we are committed to creating a welcoming and seamless experience built on trust and excellence.
About our Organisation We are a group of private dental practices offering exceptional care within a modern, professional environment. Read more about our values and approach to healthcare here: West End Dental – About Us.
The Role: Customer Care Assistant As a Customer Care Assistant, you will:
- Be the first point of contact for patients, both in person and over the phone
- Provide clear information on appointments, treatment plans, and payment options
- Manage scheduling and patient records efficiently
- Support the clinical team through communication coordination
- Answer queries with empathy, resilience, and professionalism
- Participate in ongoing training to build long-term skills and career growth
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Who We’re Looking For We welcome motivated professionals – whether you have experience in a customer-facing role or are just starting your career in healthcare. Key qualities include:
- Proven excellent customer service skills
- Clear communication and telephone etiquette
- Ability to multitask in a fast-paced environment
- A solution-focused approach to challenges
- Proficiency with IT systems and Microsoft Office
- GCSEs in English and Maths (minimum grade C)
- Full UK driving licence (with flexibility to travel to other practice locations)
We value additional strengths such as:
- Healthcare/dental industry experience
- GDPR/confidentiality awareness
- Fluency in Welsh
- A genuine passion for patient care
Why Join West End Dental?
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We’re not just offering a job—we’re offering a career path with opportunities for development and growth.
Career Development
- Earn recognised qualifications
- Access structured training and pay progression
- Grow into senior roles long-term
Training & Support
- Full in-house training available to all
- Ongoing mentorship to help you succeed
Company Culture
- A supportive, collaborative team
- Modern, patient-centred work environment
What Our Patients Gain As a team member, you’ll contribute to ensuring every patient enjoys a seamless, supportive experience from their first consultation to treatment completion.
Apply Today If you’re eager to make a real difference in patients’ experiences while building your career in private healthcare, we want to hear from you.
About Us West End Dental is a finalist for Practice of the Year (2022) and is committed to delivering outstanding private dental care. We strive to set the highest standards in patient-centred services.
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