Otis Elevator Co.
Customer Care Champion - Nights
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Customer Care Champion - Nights
Customer Care Champion – Night Shift (Otisline Contact Centre Team)
Location: 7 Barton Close, Grove Park, LE19 1SJ, Leicester, UK
About the Role
Otis is expanding our team and is recruiting a Customer Care Champion for our Night Shift in our Otisline Contact Centre, based in Leicester. Operating between 10pm and 8am on a 5-day consecutive work/4-day off rotation, this role provides a critical link between Otis, technicians, service managers, and customers.
As a Customer Care Champion, you’ll expand beyond core contact centre duties with opportunities to upskill across the customer service landscape—from collaboration with field teams to operational task management. If you thrive in a high-energy, client-focused environment and want to shape your future within a globally recognised industry, this role is for you.
In a Typical Day, You Will:
- Handle high-pressure customer interactions with inbound and outbound calls from:
- Technicians
- Service Delivery Managers
- External Customers
- Process and dispatch work orders efficiently:
- Over the phone
- Via email
- Within agreed SLAs
- Ensure compliance with all internal and customer service procedures:
- Proactive response to alarm calls
- Accurate capture and updating of customer, job, and CRM data
- Classify and prioritise OtisLine emails, ensuring full lien documentation via CRM for incidents or repairs
- Log all necessary reports, including those from insurance inspectors
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What It Takes to Succeed
Otis recognises that great customer care depends on your ability to think on your feet, listen carefully, and deliver consistently impactful solutions. Key requirements include:
- A genuine passion for exceptional customer service
- Sharp verbal and written communication— mampu navigasi through technical topics with confidence
- Adaptability and resilience under pressure
- Team-player mentality with strong problem-solving skills
No prior technical background required—training is part of the package.
Why Choose Otis?
Grow in Safety and Purpose We place Safety, Ethics and Quality (our Three Absolutes) at the heart of everything we do. Otis blends a caring, global workplace with cutting-edge industry leadership—helping you build and advance a career with every contribution.
Training and Development
- Intensive onboarding in technical, procedural and soft skills
- Hands-on guidance from experienced colleagues
- Career progression to higher responsibilities and leadership roles with strong performance
Commitment to People Today, building on 72,000+ colleagues worldwide, Otis is deeply invested in our professionals and customers. We support your growth through:
- The Employee Scholar Program—fully funded educational sponsorship.
- Diverse opportunities from sales and field service to major engineering projects.
- A workplace that prioritises inclusion, adaptability and professional growth.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
“If you live in service-oriented spaces, chances are we’ve helped the city move—or keep it moving.” Otis touches millions daily, service-ing landmarks like the Eiffel Tower, Empire State Building and Burj Khalifa—your work helps deliver seamless mobility globally.
Diversity and Inclusion
Otis is an Equal Opportunity Employer. All applications will be evaluated without regard to race, colour, religion, sex (including sexual orientation and gender identity), national origin, disability, veteran status, age, or other protected class variables. (Applicants looking for disability-related accommodations during the hiring process should contact careers@otis.com.)
For full details on our privacy policy and terms, click [here]. (Link not included; context requires manual expansion.)
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