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Customer Care Co-ordinator
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Customer Care Co-ordinator
Customer Service & Order Processing Administrator – Manthorpe Building Products
Closing Date for Application
Wednesday, 29/07/2026
About Manthorpe Building Products
Manthorpe Building Products is a leading designer, manufacturer, and supplier of plastic injection moulded, vacuum formed, and extruded products for the building industry. As part of the Genuit Group, we pride ourselves on:
- Long-term stability and a culture built on teamwork, accountability, and continuous improvement
- Encouraging fresh ideas, investing in employee development, and committing to a safe, inclusive, and supportive workplace where everyone feels valued.
Our mission is to create a world-class environment where employees belong and can thrive alongside innovative, customer-focused solutions for the construction industry.
About the Role
The Customer Service & Order Processing Administrator will ensure:
- 100% customer satisfaction through meticulous and dependable service delivery
- All logistics requirements are fulfilled accurately, on time, and in full
- Compliance with company policies, corporate standards, and legislative requirements
This role is pivotal in maintaining operational excellence and upholding Manthorpe’s reputation as a trustworthy and efficient partner in the industry.
Key Responsibilities
📞 Customer Service & Order Processing
- Handle customer enquiries via telephone and email, delivering professional and timely responses
- Process sales orders within agreed business KPI targets, ensuring accuracy and completeness
- Obtain all required order information, liaising with customers when details are incomplete or unclear
- Maintain accurate and up-to-date customer records in the CRM system
🤝 Customer Relationship Management
- Build and manage positive customer relationships
- Investigate and resolve complaints and queries promptly and professionally
- Identify opportunities for upselling additional products and services
- Recognise customers requiring sales team visits by providing relevant details for follow-up
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📊 Sales Support & Administration
- Provide CRM, administrative, and ad-hoc support to the external sales team
- Collaborate with internal departments (Technical, Commercial, Finance, & Operations) to maintain seamless customer service operations
💰 Financial Administration
- Investigate customer invoice queries
- Process credit notes where appropriate, ensuring financial accuracy and compliance
⏱️ Performance & Continuous Improvement
- Demonstrate excellent time management and attendance to meet business requirements
- Contribute to continuous improvement initiatives, including:
- Reducing waste
- Enhancing efficiency and safety
- Increasing employee engagement
⚖️ Compliance
- Fully adhere to company policies and statutory requirements, including:
- Quality, Health & Safety standards
- Environmental procedures
- Other business-specific protocols
About You
To succeed in this Customer Service & Order Processing Administrator role, you must have:
- Previous experience in commercial administration, customer service, or sales support
- Exceptional verbal and written communication skills with the ability to engage customers and colleagues at all organisational levels
- Strong interpersonal skills and the capacity to build and sustain positive working relationships
- Independent working skills, coupled with the ability to manage multiple priorities and meet deadlines efficiently
- Proficiency in Microsoft Office applications, including:
- Excel (advanced preferred)
- Outlook & Word
- Unwavering attention to detail, ensuring accuracy in processing and maintaining up-to-date records
- A customer-focused mindset with proficiency in escalation, mediation, and problem-solving
- Analytical, critical-thinking, and proactive attitude, demonstrating wiliness to learn and grow
- Cross-departmental collaboration skills, contributing effectively to business objectives
- A committed approach to driving sustainability, efficiency, and safe work practices
- Reliable attendance, impeccable timekeeping and a professional attitude
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What We Offer
Manthorpe Building Products strives to reward talent with a package reflecting both commitment and ambition:
- Competitive salary, aligned with industry benchmarks
- Contributory pension scheme (fully matched up to 8% of salary)
- Life assurance coverage as part of our dedication to employee wellbeing
- Enhanced Maternity & Paternity Pay, recognising both personal and career milestones
- Save as You Earn Sharesave Scheme and opportunities for employee share participation
- Cycle to Work Scheme, promoting sustainable employee travel
- Free flu vaccination vouchers as part of our commitment to health and safety
- Extensive health and wellbeing initiatives, including:
- Free access to occupational health and physiotherapy services
- Access to counselling support
Why Join Manthorpe Building Products?
At Genuit, we believe our people are central to our success. Our decentralised business model ensures:
- Open recruitment and equal opportunities for talent from all backgrounds
- Decentralised empowerment, allowing each business to specialize and excel in their expertise
- A culture built on trust, innovation, and responsiveness, supporting our customer-first philosophy
We are leaders in a low-carbon built environment, balancing sustainability in both business operation and product innovation. Here, your contributions directly help shape the future of construction.
Next Steps
Explore other four-thriving career opportunities across the Genuit Group by visiting our Search for Jobs page, where you’ll find roles designed for growth, innovation, and sustained leadership in the construction industry.
Typing ‘Search for Jobs’ shows you all current openings, each opportunity built to develop your career in an organisation renowned for its customer focus, innovative product armory, and sustainable solutions.
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