Job Opportunity: Customer Care Officer

Murphy is recruiting for a Customer Care Officer to join our growing Infrastructure team, delivering water infrastructure and non-infrastructure projects in partnership with Thames Water, as part of the AMP8 framework.

About Murphy

Murphy is a long-standing delivery partner to leading water clients across the UK and Ireland, including Thames Water, Severn Trent, Northern Ireland Water, Yorkshire Water, SES Water, Bristol Water, South East Water, and Uisce Éireann, where we operate over 25 facilities under full DBOM contracts.

A Day in the Life of a Murphy Customer Care Officer

• List and maintain a database of all key stakeholders and interested parties.
• Keep all stakeholders informed about the scheme and especially any activities that may affect the public.
• Support and attend client-led customer/stakeholder drop-in sessions.
• Support the investigation of insurance claims on behalf of the client.
• Manage and investigate complaints, both directly and in support of the client.
• Where required, join the Considerate Constructors Scheme and maintain a top score.
• Act as the main point of contact between the project and communication teams.
• Working with project teams on site to build relationships with communities impacted by our work and identifying opportunities to support local initiatives in line with our values.
• Support the client’s communications manager in developing internal and external stakeholder plans including communications calendar, key messages, identifying stakeholders, developing methods of engagement.
• In tandem with the client’s communications manager, develop and deliver communications materials and content for review and agreement, as agreed with the project leadership and client.
• Proactively gathering information and updating relevant comms channels – including digital – with relevant and up-to-date content, including news stories and case studies to be used for internal and external communication.
• Work closely with site team to support any project community outreach events management including regular team events.
• Planning and delivering local information / engagement events.
• Develop and plan proactive community giving programme, e.g., volunteering, school engagement, and STEM activities with any communications needs including collating case studies and success stories.
• Support emergency incidents on site as needed.
• Minimise disruption during construction, allaying unwarranted fears about delays and provide accurate and timely information.
• Advise and support the project staff on public liaison matters.