Blue Spark Organisation Ltd
Customer Care & Product Technologist (FTC)
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The Company
This fast-growing and category-leading food business has built a strong reputation for delivering high-quality, nutritious products to a loyal and growing consumer base. With a clear focus on innovation, quality, and continuous improvement, the company has successfully expanded its range across major UK retailers and continues to drive growth through new product development and strong customer relationships.
Operating with an entrepreneurial and values-led mindset, the business places real emphasis on collaboration, agility, and doing the right thing for its customers. As the business continues to grow, there is an exciting opportunity for a technologist to join the team and develop their career within a fast-paced and supportive environment.
The Role
This is a varied and hands-on role that sits across customer care and product quality activity, offering excellent exposure for someone early in their career. The role plays a key part in ensuring products meet the highest standards, while also acting as a point of contact for customers and consumers.
Day to day, the position involves:
- Managing customer and consumer enquiries through customer service / help desk platforms, ensuring responses are handled in a timely, professional, and empathetic manner.
- Supporting the complaints process through investigation, traceability, and root cause analysis.
- Working closely with manufacturing partners and suppliers to drive resolution and continuous improvement.
- Supporting the technical and product function through maintaining specifications and documentation.
- Reviewing packaging and artwork for compliance.
- Assisting with product quality reviews, benchmarking, and sensory evaluation.
- Contributing to new product development and product change projects.
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This is a fantastic opportunity offering breadth, responsibility, and development within a collaborative and fast-moving business.
The Person
This role is ideally suited to a recent graduate or someone in the early stages of their career within food, looking to build strong foundations in technical and product development while utilizing previous experience in customer service / care.
A degree in Food Science, Food Technology, Nutrition, or a related discipline is preferred, along with an understanding of food safety principles such as HACCP. Any experience gained through placements, internships, or early roles within food manufacturing, quality, technical, or customer-facing environments would be advantageous.
The successful candidate will be:
- Highly organized with excellent attention to detail and the ability to manage multiple priorities.
- Strong communication skills are essential, alongside the confidence to interact with a range of stakeholders including suppliers, manufacturers, and internal teams.
- Proactive and solutions-focused with the curiosity and enthusiasm to learn quickly and develop within a dynamic business.
- A genuine passion for food and an interest in product quality and customer care.
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Flexible Working
For this role, we are open to offering flexible working arrangements. This may include options such as adjustable start and finish times, and part-time or compressed hours, depending on individual needs and business requirements. We encourage open conversations about flexibility and are happy to explore arrangements that enable our people to perform at their best while balancing personal commitments.
If this sounds like an opportunity too good to miss, please apply or call Jessica on 0345 2600 737 or 07700 137 110.
Ref: 6977
Due to the large number of applications our opportunities attract, it sometimes takes us time to thoroughly review and consider them all. We endeavour to respond to every application within 5 working days, however, if you have not heard from us within this timeframe, we are sorry to say your application for the role has not been successful. To support you in showcasing your best self, we make sure that any necessary accommodations, whether physical or non-physical, are provided to assist you throughout the job application and interview process.
Also, please note that we are only able to accept and respond to applications from candidates with eligibility to work in the UK and those who hold valid work visas.
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