ihateironing
Customer Care - Remote Role
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Customer Care - Remote Role
Customer Service Opportunities at Ihateironing
Join our award-winning company's Customer Care department with excellent opportunities for career growth.
## About Ihateironing
We are an innovative company with ambitious goals, recognized through multiple awards. We make life easier for busy people by handling their laundry needs, delivering clean and ironed clothes the next day.
Customer service is at the heart of our success, and you'll be a key part of our team. A strong passion for customer service is essential, with the responsibility of ensuring a consistently excellent ihateironing experience.
We're looking for talented Customer Care Associates and Senior Customer Care Associates to join us, suitable for candidates at different stages of their careers—whether building skills or taking on leadership.
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Beginners will undergo three weeks of training in London, with travel and accommodation provided.
## Responsibilities
- Provide excellent customer service, ensuring a high standard of experience aligned with our brand.
- Consistently address customer needs with dedication, professionalism, and honesty.
- Handle 50+ calls daily, troubleshooting issues and resolving complaints efficiently.
- Use initiative to solve problems and keep our service running smoothly.
- Collaborate with dry cleaners and drivers to deliver exceptional customer support.
## Requirements
Essential Criteria:
- Minimum two years of previous customer care experience.
- Exceptional attention to detail.
- Strong organisational skills and punctuality.
- Ability to think on your feet and work independently.
- Commitment to staying diligently focused on tasks.
- Teamwork and professional behaviour required.
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## Benefits
- Competitive salary.
- Fully remote role.
- £20 monthly subsidy for health and fitness.
- Opportunity for a profit-related bonus.
- Company pension scheme.
- Free accommodation during three-week London training.
- Subsidies for laundry and dry cleaning.
- Clear pathway for career progression.
- Dynamic and supportive work environment.
- Optional weekend availability for shift support.
## Work Hours
This role operates across shifts throughout the week—including morning, afternoon, and evening shifts—with a fair balance in weekly work schedules. You’ll be supported to work one weekend every two weeks as part of an equitable roster.
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