PolicyBee
Customer Communications Manager
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We're looking for an organised, curious, and detail-oriented Customer Communications Manager to join our marketing team.
This is a brand-new role and a great opportunity to take ownership of an established strategic area that's becoming increasingly important to the business.
You'll be responsible for customer communications across email, SMS, voicemail, and other key customer touchpoints. We already have a clear strategy and a roadmap of projects in place, so this isn't about starting from scratch. It's about turning plans into action, improving the customer experience, and delivering measurable results.
But that's only part of the role.
Customer communications don't just rely on great content. They rely on the systems, processes, and operational workflows behind them too. You'll need to understand how our communications are delivered, work with colleagues across the business, and identify opportunities to improve workflows, automation, and the customer experience.
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We're looking for someone with experience in marketing, communications, or customer communications, coupled with strong project management skills. You'll enjoy bringing people together, getting into the detail, understanding how systems and processes work, and using data and insight to drive improvements.
As a regulated business, our communications need to balance customer needs, business goals, and regulatory requirements. You'll help ensure our communications and supporting processes meet the requirements of regulations such as ASA, PECR, and GDPR, while still delivering a great customer experience.
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In return, you'll have the opportunity to own a key area of the business, work with colleagues across multiple teams, and play a leading role in shaping how PolicyBee communicates with customers as we continue to grow.
So, if you enjoy turning plans into action, improving systems, and seeing the impact of your work, this could be your chance to make your mark.
Interested? We'd love to hear from you - email your CV to vicky.pont@policybee.co.uk.
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