PolicyBee
Customer Communications Manager
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We're looking for an organised, curious, and detail-oriented Customer Communications Manager to join our marketing team.
This is a brand-new role and a great opportunity to take ownership of an established strategic area that's becoming increasingly important to the business.
About the Role
You'll be responsible for customer communications across email, SMS, voicemail, and other key customer touchpoints. We already have a clear strategy and a roadmap of projects in place, so this isn't about starting from scratch. It's about turning plans into action, improving the customer experience, and delivering measurable results.
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Key Responsibilities
- Turn plans into action and improve the customer experience.
- Deliver measurable results.
- Understand how communications are delivered and work with colleagues across the business to improve workflows, automation, and the customer experience.
- Balance customer needs, business goals, and regulatory requirements, ensuring compliance with regulations such as ASA, PECR, and GDPR.
Requirements
- Experience in marketing, communications, or customer communications.
- Strong project management skills.
- Ability to bring people together, get into the detail, understand systems and processes, and use data and insight to drive improvements.
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Benefits
- Opportunity to own a key area of the business.
- Work with colleagues across multiple teams.
- Play a leading role in shaping how PolicyBee communicates with customers as we continue to grow.
So, if you enjoy turning plans into action, improving systems, and seeing the impact of your work, this could be your chance to make your mark.
Interested? We'd love to hear from you - email your CV to vicky.pont@policybee.co.uk.
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