The Construction Index Ltd
Customer Complaints Team Leader
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Salary: Up to £34,680 per annum
Type: Full Time
Region: UK - East
Town/City: Billericay, Essex
Posted: 16/07/2026
Reference: MSPS201148_1784209894
APPLY Job Description
Customer Complaints Team Leader
Based in Essex
Permanent
office based
£34,680 per annum + benefits
About The Role
As the Customer Complaints Team Leader, you will ensure the contact centre operations delivers the required performance, delivering a great customer contact experience through a variety of customer contact channels including phone, email, video, social, correspondence.
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Working to deliver the best quality service, you'll lead, motivate, and manage team performance, promoting best practice, innovation, and a strong "right first time" quality culture. The role includes supporting KPI performance, monitoring risks, improving productivity, and ensuring effective use of IT systems and reporting.
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You will coach and develop team members, hold regular team meetings, resolve customer complaints, support cost reviews, and contribute to wider business targets such as turnover, absence, and diversity.
Benefits
- Profit Share Discretionary Annual Bonus Scheme
- 26 Days Holiday plus Bank Holidays
- Enhanced Pension Plan
- Private Health Insurance or Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
- Life Assurance & Accident Cover
- Share Save
- Enhanced Maternity & Paternity Pay
- Work Perks Discounts & Vouchers
- Buy & Sell Holiday Schemes
- Cycle to Work
- Volunteering (2 days paid)
- Learning & Development Opportunities
- Extensive Wellbeing Support, including EAP
- Loyalty & Values Awards
- Funded Professional Subscription
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