The Body Shop International Limited
Customer Consultant
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Consultant – The Body Shop
When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that’s us. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and enriching our planet. We’re all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We’re never afraid to stand up and speak the truth.
We like to do things a little differently here.
The Body Shop is committed to generating positive economic, social and environmental impact. We’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up.
Your Role in a Nutshell
As part of our dedicated team of consultants, your role is to:
- Offer advisory support to customers
- Provide inspirational insights into The Body Shop’s products and philosophy
- Learn our products, origins, and benefits
- Proactively engage with customers to help them discover a range that suits their preferences and lifestyle
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More About the Role
- Learn and master our products – packed with natural ingredients, many ethically sourced through Community Trade programmes. We’re not just selling a skincare routine; we’re also helping communities build a better life.
- Get to know your customers and recommend vegetarian/vegan products from our 2,000-strong range that will truly suit them.
- Support store management by driving sales and profit through exceptional customer service.
What We Look For
- A genuine interest in connecting with customers to boost engagement
- Flexibility with availability for evening, weekend, and holiday shifts
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What We Offer
Training & Support
- Comprehensive onboarding in your new position
- Regular training for you and your team
Employee Benefits
- 50% discount on regular products and 30% discount on gifts
- Free early access to new launches—we want our teams to fall in love with them first
- Volunteer time so you can support causes that matter to you
- Access to community activism—connect with Community Partners to drive local change
Freedom & Choice
- (UN) Uniform – We believe in authenticity. Wear our famous Green Apron or anything that makes you feel confident!
Career Growth & Belonging
- Development opportunities within The Body Shop Brand
- Encouragement and support to be exactly who you are
Join Inclusion & Belonging Networks, including:
- TBS Together Pride
- SEEN Ethnicity Network
- GO Far Gender Network
- This Ability Disability Network
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