Midland Credit Management
Customer Consultant
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Hull (HU1 3HA) – Just a short walk from Hull Interchange
About the Role
We’re recruiting passionate, resilient Customer Consultants to join our BFU Team at Wescot Credit Services. Our goal? Simplifying debt recovery to help customers regain financial stability—all with empathy, listening skills, and a supportive mindset.
Are you ready to deliver impactful customer service that genuinely makes a difference?
What’s in it for you?
- Competitive salary: Starting at £26,500.76 (pro-rata, based on 40 hours), with career progression.
- Generous bonuses: Earn up to £2,000 extra per year through performance.
- Generous holiday allowance: 31 days (pro-rata), including bank holidays.
- Comprehensive training: 4 weeks of fully supported on-site training with a dedicated Learning & Development Trainer.
- Flexible working: Once fully transitioned out of training, enjoy a hybrid model to blend home/office flexibility.
- Meaningful mission: Belong to a team dedicated to customer and colleague well-being.
Flexible Working
We offer flexibility you can live by:
- Choose a work schedule of: 35 / 37.5 or 40 hours/week (Monday–Friday: 8am–8pm; Saturdays: 8am–4pm).
- Follow a rotational shift pattern, with only 1 in 3 weekends—balanced with a pre-shift day off.
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Your Responsibilities
As our first point of professional contact, your role is to empower customers through empathetic advice:
- Deliver compassionate consultations over inbound/outbound calls.
- Use active listening and careful questioning to understand financial complexity.
- Detect vulnerability indicators and ensure appropriate, tailored support.
- Communicate difficult outcomes with clarity, confidence, and empathy.
- Guide customers towards sustainable fixes for their financial health.
World-Class Support & Training
Your journey starts with a structured 4-week training programme (8:30am–4:30pm, Monday–Friday). Covers:
✔ Identifying vulnerability: Spot early signs and cater to customer needs. ✔ Regulatory knowledge: Stay compliant with regulations. ✔ Signposting: Direct customers to appropriate resources. ✔ Systems & processes: Master our tools for efficiency and excellence.
After training, transition to flexible shift patterns, ensuring:
✅ Full confidence in your skillset. ✅ Access to tailor-made contracts (35/37.5/40 hrs).
Why Choose Wescot?
- Commitment to excellence: Our 5-star customer service reputation is backed by equal investment in our people.
- Supportive culture: Strong team ethos, and collaborative working.
- Prioritising well-being: From summer and Christmas parties to office outings and fun team events.
- Community impact: We partner with local initiatives (e.g., educational financial literacy games for primary schools).
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“Join a company at the heart of financial recovery!”
Wescot | A Purposeful Future
- Partner companies include major UK banks, credit card providers, and energy/telecoms.
- Certifications: Encore Capital Group (our parent company) has secured Great Place to Work-certified™ recognition in the UK and 5 other countries.
#CareersWithPurpose
Diversity & Inclusion
We value equitable representation and foster an inclusive space where everyone feels supported. Our diverse team thrives on creativity, collaboration, and mutual respect.
Note: This is a regulated role
Every applicant undergoes enhanced background checks, including:
- CCJ records
- IVA/individual voluntary arrangement history
- Bankruptcy filings
- Right to work eligibility.
Note: Any applicant with countries or formal debt issues cannot proceed to interview.
Get Ready to Make a Difference
Your start date with Wescot Credit Services is 17th August 2026.
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