STAFFPOWER GROUP
Customer Contact Advisor
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Remediation Customer Contact Advisor (Temporary Contract)
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Location
Newcastle upon Tyne
Contract
Temporary Contract
Hours
Monday-Friday, 9:00am-5:00pm (No weekends)
Start Date
Immediate
Pay
£12.71 per hour – with a contract bonus of £3,500 at the end of the contract in April.
Overview
We are recruiting 15 Customer Contact Advisors to join a specialist remediation team within a leading financial services business. You'll contact existing clients who may have been affected by historic advice or service issues, explain why you're calling in a clear and reassuring manner, and arrange appointments with specialist remediation consultants who will investigate each case in detail.
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Key Responsibilities
- Make outbound calls to existing clients.
- Explain the remediation programme professionally and empathetically.
- Book appointments with specialist remediation consultants.
- Update CRM records accurately after every conversation.
- Handle sensitive conversations with care and professionalism.
- Meet quality and productivity targets.
- Work closely with the wider remediation team.
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Requirements
- Customer service or contact centre experience.
- Excellent communication and listening skills.
- Empathetic and professional telephone manner.
- Strong attention to detail.
- Confident using CRM and IT systems.
What's on Offer
- Monday-Friday working hours.
- Supportive team environment.
- Modern Newcastle offices.
- Full training provided.
- Potential future opportunities within the business.
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