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Customer Contact Assistant, GET STAFFED ONLINE RECRUITMENT LIMITED
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Customer Contact Assistant (Waste Changes)
Contract Type: Fixed Term Contract
Contract Duration (Fixed Term): 9 months
Full Time/Part Time: Full Time
Hours Per Week: 37
Salary Range: £25,947.47 per annum (£13.45ph)
Location: This role will be based at either the Horncastle or Spalding site
Application Deadline: 23/07/2026
Exciting opportunity to join our client’s Customer Contact Team!
Our client is recruiting Customer Contact Assistants to join their well-established team, supporting changes to local councils’ waste services as part of their busy contact centre.
This role will be based at one of their offices in Horncastle or Spalding on a 9-month contract, starting on 7th September.
It is expected however, that you will be able to organise own travel to attend their offices and other worksites when required to do so.
Do you want to work in a fast-paced professional environment, with a strong one-team ethos?
They are looking for quick thinking, solution-focused individuals, who work with a one-team approach to improve standards of service delivery. Their recruitment package supports their new Assistants through an exclusive and bespoke training programme.
As a Customer Contact Assistant, you will provide an efficient, effective and customer-focused first point of contact for customers who contact our client via methods such as telephone, email, post, web chat or face to face, spanning across their three Client Council Districts. You will provide customers with a knowledgeable and professional service supporting upcoming changes to waste services. You will ensure that all contacts are managed in an efficient, caring manner and that excellent customer service is delivered.
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What you will need:
- Hold Grade C (4) or above (or equivalent) in English and Mathematics and be competent in using Microsoft Office packages.
- Previous experience working in a customer focused environment and dealing with customer complaints or service requests.
- High levels of accuracy and attention to detail when following processes.
About Our Client
Our client is a Local Authority Trading Company (LATCo) wholly owned by East Lindsey District Council, South Holland District Council and Boston Borough Council. They provide a range of professional services including HR and Payroll, Financial Services, Procurement and Contracts, ICT and Digital, Customer Contact, Revenues and Benefits, Health and Safety, and a range of Corporate Support services.
Company Culture
They are driven by a clear mission: Together, they will provide high-quality professional services, achieving outstanding performance, satisfaction, and confidence for their customers, communities, and colleagues.
They offer a vibrant, inclusive culture, generous pension, flexible hybrid working and career progression opportunities. Their teams enjoy regular events and recognition.
What do I get in return:
- Local Government Pension Scheme – With Generous Employer Contributions, you can enjoy peace of mind knowing you’re part of a scheme designed to provide financial security for life after work.
- Annual leave – Enjoy 26 days plus bank holidays and the option to purchase up to 5 days extra plus your birthday off. They also provide an option for you to flex when you take your bank holidays.
- Hybrid working – Coming together and learning from each other is important. Through Hybrid working their employees can work from home and office, with a minimum of 2 days working in their offices per week.
- Wellbeing Support, Advice and Guidance – Emotional guidance can be accessed via their Employee Assistance Program though an online portal or over the telephone.
- Employee Benefits platform – Discounts at Highstreet retailers, days out, gifts, holidays and leisure discounts.
- Employment policies – Including gender neutral Family Parental leave policy and Time off provisions to support those special and challenging moments in their employees’ lives.
- Career progression – Opportunities for professional growth and development
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Our client is an equal opportunities employer. They are committed to ensuring all recruitment processes are non-discriminatory and that no potential or current employee is treated unfairly and they have also committed to be a Disability Confident employer.
They reserve the right to change the closing date, depending on application numbers. Interviews will be arranged when suitable candidates apply which may be prior to the closing date.
Apply Now
If you are interested in working within a Customer Contact Assistant role, our client would welcome your application.
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