How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Customer Coordinator
Customer Coordinator – Advo Health
We’re the largest and leading subcontractor in government health assessments, helping the Department for Work and Pensions provide crucial support to those most in need of help. With a team of dedicated healthcare professionals across the UK, we’re proud that over 95% of claimants say their experience with us was positive.
About the Role
We’re currently looking for a Customer Coordinator to join our Advo Health team on a permanent, full-time basis. This is a customer-facing role, central to ensuring a positive experience for claimants through every stage of the disability assessment process.
As a Customer Coordinator based at one of our Assessment Centres—with the option for hybrid working—you’ll play a vital role in creating smooth and productive assessment days while delivering exceptional support to both claimants and healthcare professionals.
Our goal? To ensure advantageous experiences that contribute to our industry-leading average of 95%+ positive feedback. This is an inspiring opportunity for someone with strong customer service skills looking to make a meaningful difference, especially in supporting those navigating what can be a complex and anxiety-inducing process.
What You’ll Be Doing
As a Customer Coordinator, your responsibilities include:
- Managing the day-to-day operations of the Assessment Centre reception area.
- Conducting courtesy calls with claimants to clarify details and set expectations before assessments.
- Assisting claimants in completing forms and expense claims to ensure their applications remain accurate and up to date.
- Updating in-house computer systems while maintaining the security and accuracy of records.
- Having the confidentiality and diplomacy to reschedule appointments when necessary.
- Notifying the healthcare professionals and management teams of any additional support claimants may need.
- Ensuring that assessment rooms and equipment are prepared and working correctly in advance of appointments.
- Maintaining a neat, professional, and welcoming workspace that reassures claimants.
- Immediately escalating any accidents, incidents, or inappropriate behaviour.
- Providing support across multiple sites when required and contributing to general administrative duties.
- Building strong relationships with claimants, healthcare professionals, and our wider team to foster trust and reliability throughout the process.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Benefits & Culture
We’re driven by a set of core values that guide our everyday actions, underpinned by a passionate determination to make a difference and a dedicated approach to prioritising our people. In addition to meaningful work, we offer:
- Flexible working opportunities to support a healthy work-life balance.
- A variety of benefits, including those listed at www.ascenti.co.uk/careers.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Knowledge, Experience & Qualifications
To thrive in this role, we’re looking for:
- The ability to work independently and use your own initiative.
- Strong interpersonal and communication skills with a genuine empathy for our claimants.
- A polished telephone manner and meticulous attention to detail.
- Enthusiasm, confidence, and experience in building and maintaining trust-based relationships.
- A problem-solving mindset with a positive, constructive approach.
- The ability to deliver to targets while adhering to high standards of work.
- Adaptability and resilience, with ease in fast-changing environments and comfort handling ambiguity.
- Strong computer literacy and IT skills, especially working proficiently within Microsoft 365.
- Demonstrated experience in an administrative or customer-facing role.
- Excellent English skills, ensuring you can communicate effectively through phone calls, emails, and face-to-face interactions in a supportive, professional, and caring manner.
- A keen eye for detail when completing office administrative tasks, including updating spreadsheets and accurate information presentation.
- Background knowledge of UK disability and employment support regulations.
- Previous experience in a government services contract or healthcare environment, providing relevant context for this specialised role.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location