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Customer Coordinator
Customer Coordinator
At Advo Health, we're the largest and leading subcontractor in government health assessments, supporting the Department of Work and Pensions (DWP) to ensure those in greatest need access appropriate support. With healthcare professionals nationwide, we pride ourselves on achieving over 95% positive assessment experiences from claimants.
About The Role
Join our permanent, full-time team in this critical customer-facing role focused on delivering a positive claimant experience throughout disability assessments—a responsibility vital to maintaining our high achievement rates.
Based in an Assessment Centre with hybrid working flexibility, you’ll epitomise excellent first impressions while coordinating between claimants and healthcare professionals. Working in a supportive, caring environment, your efforts will make a tangible difference for individuals undergoing often-daunting evaluations.
Responsibilities
As the Customer Coordinator, your duties include but are not limited to:
- Managing day-to-day operations of Assessment Centre reception
- Conducting courtesy pre-assessment calls to claimants
- Assisting with form completion and advance expense claims
- Accurately updating in-house IT records and rescheduling appointments
- Supporting healthcare professionals and management in anticipating claimant needs
- Ensuring assessment rooms and equipment are meticulously prepared and ready
- Maintaining a clean, professional, and welcoming environment
- Immediately escalating emergencies, accidents, inappropriate behaviour, or conflicts
- Providing flexible cover across other sites and supporting administrative tasks
- Building strong, trust-based relationships with claimants, healthcare teams, and colleagues
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Key Requirements & Skills
To excel in this role, successful candidates should demonstrate:
- Independent working and ability to take initiative
- Outstanding interpersonal and communication skills (telephone, email, face-to-face)
- Prioritisation and organisation with an eye for detail and high standards
- Enthusiasm, confidence, and a problem-solving mindset
- Flexibility and adaptability during dynamic, fast-paced work environments
- Proficiency in Microsoft 365 ( ІT, document handling, organisation)
- Demonstrable experience in customer service or administration, preferably within government healthcare contracts
- Fluent written and verbal English (professional tone while remaining empathetic)
- A familiarity with UK disability/employment legislation and related support schemes
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Benefits & Culture
At Advo Health, we embed our passion for service within a values-driven culture. Key principles include:
- Flexible working opportunities
- Opportunity to work in a significant public service sector
- Team-based, supportive environment with measurable impact
Learn more about our culture and benefits.
Vital role for those who thrive in a fast-paced, service-oriented setting and are motivated to make a direct, positive difference to individuals accessing support.
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