Yorkshire Building Society
Customer Data & Analytics Consultant
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Customer Data & Analytics Consultant
Love finding the story in data? Help us turn customer insight into better outcomes for our members as a Customer Data and Insights Analyst.
This is a great opportunity for someone who is passionate about using data to solve real business problems. You’ll work with customer data to uncover trends, build practical insight tools and help teams across YBS make clearer, better-informed decisions. If you enjoy asking good questions, turning complex information into simple stories and seeing your work make a difference, this role gives you the chance to do exactly that.
About the Role
As a Customer Data & Analytics Consultant, you’ll help turn customer data into clear, trusted insight that supports planning, forecasting, performance management and better customer outcomes across the Customer Division.
- Translate complex data into clear, practical recommendations that help stakeholders make informed business decisions.
- Help build stronger data confidence across the Customer Division by improving reporting processes, data quality and self-service analytics tools.
- Create and improve customer insight, reporting and dashboards that help teams understand performance, trends, risks and opportunities.
About You
We’re looking for someone who is naturally curious, enjoys solving problems with data and can turn analysis into insight that others can understand and act on. You don’t need to have followed one set career path — what matters is your ability to think analytically, communicate clearly and keep learning.
- Experience working with data to identify trends, answer business questions or improve decisions.
- Confidence using analytical or visualisation tools such as Excel, Power BI or SQL; experience with Python, SAS or similar software would be useful too, but isn’t essential.
- Ability to explain insight clearly to non-technical audiences, with strong attention to detail and a commitment to reliable, high-quality outputs.
- A curious, collaborative mindset and an interest in helping others use data more confidently.
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We welcome applications from people with different career paths and backgrounds, including those who have developed data skills through work experience, education, self-learning or career change.
Your work will help us understand our customers better and make decisions that support better outcomes for our members.
About Us
At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.
- Flexibility. We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime to discuss this during the recruitment process.
- Development. We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.
- Inclusivity. We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.
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About Our Benefits
We offer lots of fantastic rewards that you can make the most of in and out of work, including:
- Holiday. You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
- Bonus. At YBS we work collaboratively and share in our success together, so when we reach our goals we’re all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).
- Pension. We know how important it is to save towards the future, that’s why we’ll contribute up 11% into your YBS pension.
- Healthcare. Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
- My Benefits. When you join YBS you’ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts.
Ready to Apply?
If you’re excited about this role and want to be part of the YBS team, click apply now to send us your application.
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