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Customer Data Architect
Looking for a Highly Skilled Enterprise / Domain Architect
We are seeking an experienced Enterprise / Domain Architect to provide dedicated architecture leadership across a number of strategic transformation programmes.
Key Focus Areas The successful candidate will work as a key member of programme teams, partnering with business and technology stakeholders to:
- Define target architectures
- Support technology selection
- Guide implementation approaches
- Ensure solutions align with wider enterprise strategy
This role will initially support programme delivery and involve participation across critical architecture phases, including:
- Discovery
- Design
- Procurement
- Selection
- Implementation
Position: Hybrid role with the possibility of occasionally travel to programme-related locations as needed. Priority will be placed on actively participating in customer data transformation initiatives, including:
- Customer Data Foundations
- Customer View Capabilities
- CRM Integration
- Customer Data Platforms
Key Responsibilities
As an Enterprise/Domain Architect, you will:
- Lead architecture direction for customer data transformation into targeted areas of focus.
- Define current-state and target-state customer architectures.
- Develop approaches for consolidation, customer data integration, and enhanced customer insights.
- Support in the creation of customer data models and establish designated ownership principles.
- Collaborate deeply with data governance, data engineering, CRM, marketing, product, and technology teams.
- Define and evaluate architectural options, recommendations, and decision-guiding insights.
- Assist in roadmap development and phased implementation planning.
- Oversee and establish architecture governance across the programme and broader customer domain.
Key Deliverables
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Successful candidates must be able to deliver a comprehensive architecture-oriented portfolio, including:
- Current-state architecture documentation
- Target-state architecture blueprints
- Customer data architecture blueprints
- Solution designs for all key programme phases
- Architecture Decision Records (ADRs)
- Comprehensive contribution to the customer data model and roadmap development.
Essential Experience
To thrive in this role, leverage your expertise in:
Technologies and Solutions
- Customer Data Platforms (CDPs)
- Single Customer Views (SCV) & Customer-Centric Data Architectures
- Master Data Management (MDM) solutions
Knowledge
- CRM ecosystems and customer technology stacks
- Deep comprehension of Customer Profiles, Data Models & Related CRM Capabilities
- Prerequisite understanding of Marketing Technology ecosystems
- Operating approaches for Data Governance and Compliance
Team Skills and Collaborative Leadership
- Proven collaboration with Data Engineering teams and governance functions.
- Proven ability to influence business and technology stakeholders.
Requirements
To be eligible for this position, we seek candidates with the following skills:
Core Skills & Experience
- Extensive Enterprise or Domain Architecture experience.
- Deep expertise in retail business capabilities and technology landscapes.
- Competent experience within complex transformation programmes.
- Hands-on experience supporting procurement and technology selection processes, including:
- Request for Information (RFI)
- Request for Proposal (RFP)
- Comprehensive technical assessments
- Vendor evaluations
Strategic Understanding
- Ability to translate complex technical ideas into clear and relevant business outcomes.
Soft Skills and Delivery
- Strong stakeholder management and influencing skills.
- Confidence in challenging vendors to guarantee informed decision-making processes.
- Proficiency operating seamlessly between strategic and granular technical levels.
- A proactive, pragmatic, and delivery-focused approach.
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Reporting and Collaborative Work
The role hinges on establishing collaborative relationships with:
- Head of Architecture / Architecture Leadership
- Programme Leadership Teams
- Business Owners (key decision-makers)
- Product and Engineering Units
- Outside Technology Partners & Vendors
Engagement Details
This position began as a contracting opportunity designed to support strategic transformation delivery. In accordance with this arrangement:
- You will need to visit the London office on a regular basis (1-2 days per week).
- The initial contract engagement spans 6 months, positioned outside of IR35 compliance.
Why Join Us
Compensation & Benefits
- Competitive Rates
- Professional & Personal Development Opportunities
- Comprehensive career progression within a global enterprise
Cultural Environment
You'll thrive in a collaborative, innovation-driven atmosphere, characterized by:
- Dynamic, progressive, and supportive workflow culture
- Ownership mindset and practical self-directed problem-solving
- A risk-neutral environment for creative solutions and decision-making
- Emphasis on communication, trust, and appreciation of all contributions
Each candidate will function within a politics-free zone, building enriched relationships and ownership of projects, reflecting our ethos of lean and self-organization. Challenging the norms drives personal growth, and the opportunity to work with a team committed to collective excellence awaits!
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