hackajob
Customer Delivery Coordinator
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Customer Delivery Coordinator
Customer Delivery & Operations Coordinator – Telecoms/IT Professionals
hackajob is collaborating with Gamma to connect them with exceptional professionals for this role.
A Bit About Us
At Gamma, we provide voice, data, and mobile solutions to businesses across the UK, Germany, Spain, and the Benelux region.
Our people are at the heart of everything we do. When you join us, you’ll be part of a collaborative, forward-thinking team that’s transforming how businesses connect and communicate globally.
We’re growing fast, but we never lose sight of what matters: our people. Whether you're looking to develop your skills, take on new challenges, or make a meaningful impact, Gamma is the place to do it.
The Role
The successful candidate will be accountable for the placement, coordination, and delivery of a variety of services and products, ensuring completion within set timescales. The role demonstrates flexibility across varying project scopes, with responsibilities including:
- Coordination and communication of order progression throughout the project lifecycle
- Adherence to customer communication plans
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Day-to-Day Responsibilities
- Customer engagement & communication, setting clear expectations
- Creation and maintenance of project documents (e.g., delivery trackers)
- Undertaking delivery activities to ensure milestones are met
- Arranging and ensuring site access
- Management of third parties and associated deliverables
- Milestone & stage management
- Data capture (missed appointments, early-life failures)
- Highlighting risks, issues, and lessons learned
- Status reporting as required
What You’ll Bring
- PRINCE2 Foundation certification or equivalent project experience
- Background in Telecoms/IT or a similar industry
- Strong project planning experience
- Experience in Customer Satisfaction & engagement, including meetings
- proficiency in the MS Office suite
- Keen eye for detail
What We Offer You
- 25 days’ annual leave + birthday leave
- Subsidised private medical insurance
- 5.1% matched pension contributions
- Enhanced parental leave
- Life assurance & Income Protection
- Share Save & Incentive Plans
- Electric Vehicle & Cycle Scheme
- Employee discounts
- Volunteer day
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Key Requirements
- Eligible to work in the UK
- Willingness to pass a basic DBS check
Diversity & Inclusion
If you don’t meet every requirement but feel you could thrive in this role, we still encourage you to apply.
Gamma is an equal-opportunity employer committed to building diverse, inclusive teams where everyone feels valued. We welcome applicants from all backgrounds, particularly those underrepresented in our industry.
As a family-friendly employer, we foster a culture of trust, autonomy, and flexibility to support your work-life balance and help you thrive.
About Recruitment Agencies
Gamma currently has a network of trusted recruitment partners. Speculative CVs will not be accepted.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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