John Lewis Partnership
Customer Delivery Driver
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Customer Delivery Driver
Customer Delivery Driver
About the Role
As one of our Customer Delivery Drivers, you’ll bring the unique blend of quality Waitrose produce and Partner-led service right to our customers’ doors. You'll be based at our purpose-built Customer Fulfilment Centre (CFC) in Coulsdon, a location closed to the public and equipped with bespoke systems to ensure top-tier service delivery for customers ordering online in London and surrounding areas.
In addition to your contractual pay, any time worked between 22:00–06:00 attracts a Night Premium of £3.75 per hour. This applies to all Partners on Enhanced Hours Premium schemes.
Minimum Age Requirement: You must be 18 years or older to apply for this role.
Key Responsibilities
- Preparing for delivery: Check daily routes and complete thorough vehicle safety checks on your van, ensuring full road compliance and health & safety adherence.
- Customer engagement: Act as a brand ambassador for Waitrose, prioritising exceptional customer service—assisting customers with orders and building lasting relationships.
- Support duties: Help with shopkeeping tasks when required, contributing to the smooth operation of the CFC.
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Required Skills & Experience
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Essential:
- Full valid B-category UK manual driving licence (with no more than 6 penalty points).
- Proven ability to deliver outstanding customer service.
- Physical capability to perform tasks such as lifting crates, walking up stairs, and moving laggages.
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Desirable (but training provided):
- Experience in driving roles or familiarity with chilled vehicle handling.
Essential Job Details
- Salary: £15.98/hour
- Contract: Permanent
- Hours: Full-time, 8-hour shifts (start times: 05:00–08:30 AM or 12:00–15:30 PM). Must include full licence coverage and weekend availability.
- Location: Coulsdon DFC (Waitrose & Partners), 11 Ullswater Crescent, London CR5 2HR.
- Closing Date: 7 July 2026
- Job Level: Partnership Level 10
About The Partnership
We are the UK’s largest employee-owned business, home to cherished brands like John Lewis and Waitrose. Here, we’re not just employees—we’re Partners, united by a shared mission to build a happier world.
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Our Commitments
Brilliance at Retail: We champion ** Never Knowingly Undersold** on price, quality, and service across John Lewis, and a passion for food-lovers at Waitrose.
Ownership Culture: As Partners, we share responsibilities and rewards:
- Voice in our success through collaboration, innovation, and mutual respect.
- Commitment to kindness and an environment where every difference is celebrated.
- Growing both individually and as a collective.
All of us own our role in establishing a belonging That allows everyone to THRIVE.
Important Notes
- Pre-employment vetting may apply, including mandatory DBS checks. You’ll be informed during recruitment.
- Apply early—vacancies close early with high applicant volume.
- Flexible working is encouraged. Questions on arrangements should be discussed with hiring managers to explore options like compressed hours, job sharing, or shortened contracts.
Being a Partner with us means being a co-owner, collectively shaping the future of a unique business where reward is as much a responsibility as the success itself.
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