Tesco
Customer Delivery Driver - Crewe Extra
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Customer Delivery Driver - Crewe Extra
Customer Delivery Driver
About the Role
Our Customer Delivery Drivers are the face of Tesco, delivering across the entire country from Lands’ End to John O’Groats. This isn’t just about driving—it’s about building relationships, assisting customers, and providing exceptional service with a smile.
Availability Window
Minimum guaranteed hours: 16 per week (opportunities for 12 hours minimum also available).
| Day | From Time | To Time |
|---|---|---|
| Sun | 09:00:00 | 19:00:00 |
| Tue | 14:00:00 | 19:00:00 |
| Thu | 09:30:00 | 19:00:00 |
| Sat | 09:00:00 | 19:00:00 |
Note: Shifts will be scheduled within these windows, with 3 weeks’ notice. Flexibility is appreciated—if your availability closely aligns with these times, we’d still love to hear from you.
Pay & Flexibility
- Base rate: £14.18/hour (up to £15.45/hour for stores inside the M25).
- Additional payments depend on location.
- Flexible working options available, including discussions around balancing work with home life.
Responsibilities
- Before Delivery:
- Ensure your van and trays are clean, organised, and roadworthy.
- Load deliveries carefully, adhering to customer time slots.
- During Delivery:
- Communicate any order changes with customers (e.g., substitutions, refunds).
- Refresh customers with substitutions claiming no additional charge.
- Handle customer queries about their orders with warmth and accuracy.
- Performance & Compliance:
- Call customers prior to arrival if you’re early.
- Notify your store/centre if delayed by +30 minutes.
- Maintain professionalism and cleanliness in the back yard.
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Requirements
Professional Competencies
- Act with a warm and welcoming attitude towards customers and colleagues.
- Respond quickly and adaptively to evolving customer needs.
- Integrate work into your lifestyle to achieve a healthy work-life balance.
- Share ideas on improving customer experience with your Manager and team.
Legal Qualifications
- Full or Automatic UK/EU/EEA driving licence, held for at least 12 months.
- No more than 3 penalty points.
- Ability to adhere to the Great Britain Domestic Driving Rules.
Benefits
- Holidays: 20 days + a personal day (increasing to 22 days after 12 months) plus bank holidays.
- Use of urgent flexible working from day one.
- 10—15% discounts on Tesco with a Colleague Clubcard (save up to £2,000/year).
- Free wellbeing support (mind, body, and life resources).
- Life cover of 5x your salary.
- An award-winning pension scheme with 7.5% employer contribution.
- Personalised benefits per your needs (discounts, shares, cycle-to-work schemes).
- Uniform provided and inclusive perks.
- Colleague networks for professional support and community.
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About Us
Vision:
"Serving our customers, communities and planet a little better every day."
DE&I Commitment:
- Diversity, equity, and inclusion are at the heart of our culture.
- Everyone’s Welcome—we embrace all backgrounds, identities, and lifestyles.
Flexible Support:
- Accelerate career success at the beginning or diversify your pathway later in life.
- Accredited as a Disability Confident Leader, guaranteed access to inclusive recruitment.
- Explore flexible working options at any stage of your application.
Eligibility Note:
Tesco exclusively employs individuals who have surpassed the school-leaving age. Contrary locations/roles prior to 6:15 am or after 9:45 pm, or positions like warehousing, driving, etc., maintain an age minimum of 18.
Lastly, due to high applicant volume, roles occasionally close prior to advertised deadlines. Interview attendees only receive tailored feedback. For further organizational insights, visit www.tescoplc.com.
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