Tesco
Customer Delivery Driver - Gainsborough Superstore
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Customer Delivery Driver - Gainsborough Superstore
Customer Delivery Driver
About the Role
Availability Window
Our Customer Delivery Driver role requires specific availability windows.
Days
- Sun: 09:00 – 19:00
- Mon: 19:00 – 23:00
- Wed: 14:00 – 20:00
- Fri: 19:00 – 23:00
We ensure very clear notice of your shifts, with a schedule that adheres to these windows—you’ll have 3 weeks’ notice of your assigned shifts. We support flexibility in adjusting availability, so if your preferences match closely, we’d love to hear from you.
The Customer Difference
Customers are at the heart of everything we do. As a Customer Delivery Driver, you’re the face of Tesco on the move, travelling from Lands’ End to John O’Groats. Your role:
- Stays customer-focused
- Involves life-changing interactions every day—you’ll help people rather than just drive
- Is hands-on, physical, and ever-changing—no two days are the same
You’ll also enjoy autonomy during your shifts, delivering to your customers while receiving unwavering support from our team of Managers and colleagues back at base.
Tesco offers an opportunity tailored to stability, flexibility, or career change—and we’d love to hear from you.
What You’ll Do
As a Customer Delivery Driver, your responsibilities include:
- Delivering customer orders:
- Ensuring your van and trays remain clean, organised, and tidy.
- Maintaining the back yard clean by clearing rubbish and picking up litter.
- Preforming tray washing appropriately.
- Verifying the safety and roadworthiness of the delivery van before every shift.
- Handling customer interactions:
- Talking to customers about order changes, substitutes, or refunds.
- Explaining that no extra charge will apply if a customer accepts a substitute item.
- Calling customers if you’re arriving earlier than their slot.
- Notifying the store/centre if you’re 30+ minutes late.
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- Customer-centric actions:
- Delivering to customers during their allotted time slots.
- Treating every delivery with care, as if it were your own responsibility.
Requirements
To succeed in this role, you’ll need:
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Customer and team-building skills:
- Forming strong relationships with colleagues and supporting a team spirit for the best customer experience.
- Being warm, welcoming, and empathetic during interactions with customers and your team.
-
Adaptability and attitude:
- Quickly responding to customer needs and embracing changes within the delivery system.
- Maintaining energy and drive to deliver beyond expectations while balancing work-life harmony.
- Sharing innovative ideas with Managers and colleagues to continually improve customer service.
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Licensing and driving capabilities:
- A UK, EU, or EEA driver’s licence (full or automatic) with at least 12 months' experience.
- No more than 3 penalty points on your license.
- Adherence to GB Domestic Driving Rules.
- Minimum age requirement: Must have passed school-leaving age; over 18 years old if required by operational context (e.g., night driving or shift start before 6:15 AM).
What’s in it for You?
Tesco offers exclusive benefits to support your wellbeing and lifestyle:
- Holiday: Starts at 20 days + 1 personal day, rising to 22 days after 12 months, plus bank holidays.
- Flexible working: Available from day one.
- Discounts with Colleague Clubcard:
- 10% off shop purchases.
- 15% off at payday weekends—potential savings of up to £2,000 annually.
- Wellbeing support: Access to free counselling, mental health resources, and physical support services.
- Life cover: £5 times your pay.
- Pension: An award-winning pension with company contributions up to 7.5%.
- Flexible benefits: Choose your perks—discounts, shares, cycle-to-work schemes, and more.
- Uniform: Provided for every stage of life.
- Employee networks: Cultivate connection with colleagues from diverse backgrounds.
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About Us
Our vision at Tesco is to serve ‘every customer’s favourite way to shop, at home or on the move.’ Our purpose:
“Serving our customers, communities, and planet a little better every day.”
This means:
- A responsible, sustainable business approach that benefits all stakeholders—communities, customers, and the planet.
- Diversity, equity, and inclusion (DE&I) that welcomes everyone’s unique background. We believe in ‘Everyone’s Welcome.’
Tesco understands diverse lifestyle needs—whether leading your career, balancing family, caring, or retiring thoughtfully, we provide flexible working solutions.
We provide the recruitment process to be fully inclusive, accessible, and welcoming. For additional guidance, contact us here.
Some roles are closed early during high-demand periods to manage applications appropriately. Only interviewed candidates receive feedback.
Further Information
- Company website: www.tescoplc.com
- School-leaving age rules: Click here.
Join Tesco, and be part of a journey where work serves you.
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