Tesco
Customer Delivery Driver - Ipswich Extra (2)
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Customer Delivery Driver - Ipswich Extra (2)
Customer Delivery Driver
About the Role
Availability Window
Every day:
- Sun: 08:30 – 19:00
- Mon: Full 24-hour availability
- Tue: Full 24-hour availability
- Wed: Full 24-hour availability
- Thu: Full 24-hour availability
- Fri: 18:00 – 23:00
- Sat: 08:00 - 18:00
Your role is an incredible mix of hands-on tasks, customer service, and problem-solving. You’ll leave a positive impact on customers' lives every day – not just by delivering their shopping, but by making them feel valued.
Responsibilities
As a Customer Delivery Driver, you’ll be responsible for:
- Maintaining customer delight through friendly communication, attention to detail, and exceptional service
- Ensuring your van, trays, and workspace are always clean, tidy, and well-organised
- Loading the van professionally and conducting thorough pre-delivery checks
- Guiding customers through order changes, substitutions, or urgent requests in an empathetic manner
- Handling products with care to match Tesco's high standards
- Delivering orders on time with a warm, smiley greeting and excellent presentation
- Offering refunds when necessary to satisfy customers
The role requires independence, as much of the day is spent off-site reaching customers. However, a robust management structure means you are always supported during your shifts.
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Pay & Hours
- Starting pay: £14.18 per hour (with progression to £15.45 in stores within the M25 for those who operate in patterned hours)
- Additional location payments may apply in some areas
- Minimum of 16 hours per week guaranteed, roles from 12 hours also available
Requirements
Personal Fit
To succeed in this dynamic role, you’ll need:
- A friendly and welcoming attitude towards customers and colleagues
- Be adaptable and responsive to changing customer requests
- Build strong working relationships with your team
- Foster a great team culture
Legal & Compliance
- A valid UK/EU/EEA driving licence, held for at least 12 months, with no more than 3 penalty points
Benefits
- Holiday: Commencing at 20 days + 1 Personal Day, reducing to 22 days + 1 Personal Day after your first 12 months (with Bank Holidays included)
- Flexible working arrangements available from day one
- Access to the Employee Discount Card: 10% off in-store and 15% off on pay-day weekends, plus a family share option
- Support through comprehensive wellbeing services for physical, mental, and personal needs
- Life cover and an award-winning pension scheme with employer contributions up to 7.5%
- Choice of benefits, including transport solutions, share schemes, discount packages, and more
- Uniform provided
- Supportive policies across critical life moments
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About Us
Tesco’s mission is to become every customer’s favourite way to shop, while serving our communities and the planet responsibly and sustainably.
We champion diversity and inclusion, ensuring everyone feels welcome, represented, and able to be their authentic self—we believe this is what fuels the best service.
Life isn’t one-size-fits-all, which is why we’re committed to listening to you, as an individual, and tailoring flexible working arrangements where possible. If you’d like to discuss this as part of your application, we’re happy to explore how we can support you.
Tesco is proud to hold Disability Confident Leader accreditation. Our recruitment process is fully inclusive, and we are committed to bringing access to all. For further assistance, visit here.
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