Waitrose & Partners
Customer Delivery Driver
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Customer Delivery Driver
About The Role
As one of our Customer Delivery Drivers, you’ll bring the unique blend of Waitrose quality produce and Partner-led service right to our customers’ doors. You’ll be based at our purpose-built Customer Fulfilment Centre (CFC) in Coulsdon, which is closed to the public and features bespoke equipment to maximise delivery service standards.
Customers purchasing online within London and the surrounding areas will benefit from deliveries fulfilled from this centre. Due to its operational nature, you must be 18 years of age or older to apply.
Key Responsibilities
Your daily responsibilities (typically starting in-store) include:
- Checking and planning your delivery routes for the day.
- Ensuring all vehicle safety checks for the van are completed, maintaining full road compliance and health and safety standards.
- Acting as an ambassador for the Waitrose brand, prioritising exceptional customer service during deliveries.
- Assisting customers with their shopping and fostering trust-based relationships founded on quality service.
- Supporting the wider CFC team with general shopkeeping tasks when required.
Essential Skills/Experience
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Candidates must have:
- A full valid UK manual B-Category driving licence, with no more than 6 penalty points.
- Excellent customer service skills.
- The physical ability to perform duties such as:
- Lifting crates/luggage.
- Traveling up staircases.
- Operating and reorganising cage systems.
Desirable Skills/Experience
Preference may be given to those with:
- Previous experience in a driving role, particularly in chilled goods transportation. (Note: Full training will be provided when joining.)
About The Partnership
We are the largest employee-owned business in the UK, home to our cherished John Lewis and Waitrose brands. Here, we’re not just employees—we’re Partners, united by our mission to build a happier world.
As the Partnership thrives, now is an exciting time to join us. Our commitment to retail brilliance drives relentless innovation, adaptability, and diversification. We remain accidentally free from underselling, championing quality and service at John Lewis while proudly serving food-lovers via Waitrose.
Core Values:
Each Partner shares the responsibility—and ownership—of success. Strong communication and collaboration shape our journey through both prosperous and challenging moments. Kindness and respect foster an inclusive environment where all may THRIVE, value themselves, and contribute towards growth—both individually and collectively.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Launching a happier world starts with us, together.
Important Notes
-
Pre-employment vetting may require:
- DBS (Disclosure and Barring Service) checks. (Candidates will be informed and provided with details during recruitment. Completing vetting documents promptly helps avoid delays.)
- Financial probity checks (applicable for specific roles).
-
Vacancies may close early due to high application volumes. Early submission is encouraged.
-
Candidates requiring reasonable adjustments due to disability are asked to notify us immediately to facilitate timely completion of their application.
Work-Life Balance
Flexible working is a priority. Possible arrangements, where feasible, include:
- Flexible or compressed hours.
- Job-sharing options.
- Shortened-hour contracts.
Discuss individual requirements with your hiring manager during the interview process.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location