Tesco
Customer Delivery Driver - Lowestoft Leisure Way Superstore
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About Tesco Customer Delivery Driver Role
Availability Window
Days
Sun 13:00:00 - 23:00:00
Mon 13:00:00 - 23:00:00
Sat 16:00:00 - 23:00:00
As the Customer Delivery Driver for Tesco, you’re much more than a driver—you’re the face of Tesco on the road. Your role is about helping people, ensuring great service, and always putting a smile on the customer’s face.
Every day is different:
- Hands-on & physical: Full of variety and never monotonous
- Independence: Spend much of your time alone delivering goods
- Supportive team: Backed by managers and colleagues at base 24/7
Pay & Working Hours
Starting pay is £14.18 per hour, rising to £15.45 per hour in stores within the M25. Some locations may provide additional payments. Minimum guaranteed hours per week: 16, though roles starting from 12 hours per week are also available.
Responsibilities
Vehicle & Order Safety
- Maintain a clean, tidy, and organised van, working area, and trays so orders are delivered in perfect condition.
- Load and check the van safely to ensure it is roadworthy, reliable, and ready for smooth deliveries.
Customer Communication
- Help customers understand order changes, substitutions, or short-dated items with a friendly, reassuring approach.
- Offer refunds if needed to uphold a seamless experience.
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Quality Assurance
- Handle products with care, as if they were your own, to maintain customer trust and account quality.
Delivery Excellence
- Deliver orders within the agreed time slot with a warm, natural welcome, ensuring customers feel valued and well-looked-after.
Requirements
Work Environment
- Build strong relationships with colleagues to promote a great team spirit and top-notch customer service.
Customer Engagement
- Be warm, welcoming, and friendly with customers and colleagues.
Adaptability
- Respond quickly to changing customer needs while driving and working in-store.
- Embrace change gracefully with flexibility and positivity.
Licensing & Driving Criteria
- Hold a full or automatic UK/EU/EEA driving licence for at least 12 months.
- Have no more than 3 penalty points on your license.
Benefits
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Holiday & Leisure:
- Starts at 20 days plus a personal day (rising to 22 days after 12 months).
- Includes all public Bank Holidays.
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Flexibility:
- Flexible working hours available from day one.
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Discounts:
- 10% off with Colleague Clubcard (rising to 15% on payday weekends).
- A second Cardcard that you can share with your family.
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Wellbeing Support:
- Free wellbeing services (physical, mental, and life coaching) to support your well-being.
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Financial Security & Benefits:
- Life cover worth five times your pay.
- An award-winning pension scheme with contributions up to 7.5%.
- Add-on benefits, including:
- Discounts
- Share schemes
- Cycle-to-work schemes
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Other Policies:
- Uniform provided
- Supportive policies for life’s major moments (e.g., childbirth, moving home).
About Us
Mission & Vision
Our vision is to be every customer's favourite way to shop. We take our purpose to heart: serving our customers, communities, and the planet a little better—every day through accountability and sustainability.
Diversity & Inclusive Culture
We are committed to diversity, equity, and inclusion:
- Everyone’s Welcome – everyone can and should be themselves.
Flexible Working & Accessibility
We respect that life varies for each of us, so we’re open to discussing flexible working options. Speak to us during your application about how we can best support your needs.
- Disability Confident Leader: Inclusive and accessible recruitment for all.
- Additional support guaranteed during the recruitment process, where needed. Visit accessibility support link for more details.
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