Tesco
Customer Delivery Driver - New Malden Extra
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Customer Delivery Driver – Now Hiring!
About the Role
Our Customer Delivery Driver role is more than just a job—it’s about delivering delight, every day. As the face of Tesco on the road, you’ll travel across the UK from Lands’ End to John O’Groats, delivering personalised service with every customer visit. Whether it’s helping customers with substitutions, clearing up rubbish, or keeping your van spotless, your impact extends beyond logistics—it’s about human connection and solutions.
Projecting a warm, professional demeanour, you’ll step into each delivery as the team leader of a very close-knit operation, supported by store managers whenever needed. It’s the perfect role if you thrive in varied, hands-on work with flexible schedules, job security, and opportunities for growth.
Availability Requirements
Delivery shifts adhere to the following weekly availability windows (from/to times):*
| Day | Start Time | End Time |
|---|---|---|
| Sunday | 18:00:00 | 22:00:00 |
| Monday | 18:00:00 | 22:00:00 |
| Wednesday | 19:00:00 | 23:00:00 |
| Saturday | 19:00:00 | 23:00:00 |
*Schedule flexibility is encouraged. We’ll place you within these windows and provide 3 weeks’ notice for your shifts.
Our rates start at £14.18/hour in-store and £15.45 for all-M25 stores. Additional payments may apply based on location.
Guaranteed Hours & Flexibility
- Guaranteed minimum 16 hours weekly at start (part-time from 12 hours available)
- 3 weeks’ notice for shift schedules
- Please check in if windows overlap closely—we’d love to consider your application!
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Responsibilities
Daily tasks include:
Customer Service & Problem Solving
- Deliver personalised, tailored service by:
- Discussing order modifications (e.g., substitutions, code-entered items)
- Offering courteous refunds for unsatisfied customers
- Fulfilling emergency requests (e.g., re-checking items due to errors)
Van & Workspace Management
- Maintain van cleanliness and route clarity (stacking trays, loading orders)
- Keep the yard tidy and litter-free
- Respond effectively to vehicle checks (e.g., mobility, roadworthiness)
Communication & Customer Care
- Call customers before arrival if you’re early
- Notify stores if running 30+ minutes late
- Relay order updates and refund details clearly and professionally
Requirements
Must Have
- A valid UK/EU/EEA driving licence (automatic or manual) with ≥12 months experience and no more than 3 penalty points
- Ability to operate under UK domestic driving rules
Essential Skills
- Warm, professional demeanour for engaging with customers and colleagues
- Adaptability to wholesale/day-to-day developments (e.g., policy changes, customer needs)
- Proactive attitude – exceeding expectations through creativity or team input
- Strong time management and clear communication
No prior experience needed – enthusiasm for frontline support and an eagerness to deliver are key!
Benefits
We offer so much more than pay where your well-being matters. Benefits include:
✅ Holiday – 20 days + 1 personal day (rising to 22 days after 12 months) plus bank holidays
✅ Flexible Working – Available from day one
✅ Tesco Discount – 10% off with Colleague Clubcard, save up to £2,000/year and earn 15% at payday weekends
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✅ Wellbeing Support – Free resources to care for mind, body, and overall well-being
✅ Life Cover & Pension – £5x annual salary support and 7.5% pension matching
✅ Choose What Works for You – From discounts and share options to car/bike schemes, customise rewards
✅ Uniforms & Team Support – From birthdays to building a fulfilling time rotation plan
✅ Network Space – Join colleague networks tailored to interests and backgrounds
About Us
Our Purpose: “Serving customers, communities, and the planet a little better every day.” Tesco isn’t just a shopping giant—we’re relationships with neighbours. Our vision is to be every customer’s favourite way to shop.
Diversity, Equity & Inclusion
We believe Everyone’s Welcome here. Beyond laws, we know each person’s unique life context is valued – flexible working, support for carers, adaptable schedules, and accessibility are part of our culture. Whether it’s a mid-life change or a complete career shift, we’re there for you.
Disability Confident Leader, we commit to inclusive recruitment. Accessible support available—visit :** support accessible sites.
Please Note
- Candidates must be over school-leaving age (check this link for your country).
- Only 18+ applies if shifts include early starts (<06:15) or late finishes (>21:45) or involve warehouses, alcohol counters, bakeries, or driving roles.
Occasionally, high demand causes roles to close early. Only direct contact provides feedback.
Learn more at www.tescoplc.com. your next chapter is waiting!
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