Tesco
Customer Delivery Driver - Norwich Extra
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Customer Delivery Driver - Norwich Extra
Customer Delivery Driver – Join Tesco
About the Role
Availability Window
Our scheduled shifts require you to be available during the following times (3 weeks’ notice for shifts):
-
Sunday
- From: 09:00
- To: 19:00
-
Tuesday
- From: 19:00
- To: 23:00
-
Wednesday
- From: 19:00
- To: 23:00
-
Friday
- From: 19:00
- To: 23:00
-
Saturday
- From: 13:30
- To: 23:00
We are open to flexibility in availability—even if your exact times don’t match perfectly, we encourage applications.
We guarantee 16 hours per week for new colleagues, with options for 12 hours minimum if required. Pay starts at £14.18/hour, increasing to £15.45/hour across the M25. Additional payments may apply based on location.
Our Vision
Our purpose at Tesco is to serve customers, communities, and the planet a little better every day. We aim to be every customer’s favourite way to shop, both at home and on the go.
Whether Lands’ End or John O’Groats, we deliver warmth, service, and a smile to every household we touch.
There’s more to this role than driving—it’s about building relationships and ensuring exceptional customer experience every day.
Responsibilities
As a Customer Delivery Driver, your day-to-day tasks include:
- Keeping the van and trays clean, organised, and ready for use
- Ensuring your workload area is left spotless—picking up litter and maintaining a tidy back yard
- Washing trays as part of your shift to discover your part in a greener Tesco
- Loading the van correctly, checking roadworthiness for safety
- Handling order adjustments with customers:
- Explaining substitutions (and confirming no extra cost)
- Offering refunds for unhappy customers
- Deciding replacements or relocating deliveries when needed
- Delivering friendly service and a smile, ensuring every customer feels valued
- Notifying customers before arrival (if early) and stores (if delayed)
- Adapting to changing needs—whether it’s weather-related delays, staffing shortages, or providing support
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Our expectations: ✔ Relatable and welcoming with both colleagues and customers ✔ Proactive problem-solving that exceeds customer expectations ✔ Driving safely and efficiently with the environment in mind ✔ Policies that promote access and opportunity—everyone belongs here
Take pride in sharing ideas with your team and Manager to continuously improve customer satisfaction.
Requirements
- Eligibility:
- Must meet the UK school leaver age requirement (or over 18 if the role involves early morning/late shifts, warehousing, or driving).
- Licensing & Driving:
- Valid UK/EU/EEA driving license (full or automatic) for at least 12 months
- No more than 3 penalty points
- Ability to adhere to UK road traffic laws
- Soft Skills:
- Strong communication, adaptability, and teamwork
- Problem-solving under pressure
- Commitment to enhancing customer & colleague experience
Coaching, training, and mentoring are always available to help you succeed.
Benefits
At Tesco, we reward you with support at every level to help you thrive both personally and professionally:
- Paid Time Off:
- 20 paid holiday days (22 days after 12 months)
- Personal day (taken as holidays)
-
- national holidays + bank holidays observed
- Flexibility:
- Request flexible working from day one
- Discover Savings:
- 10% discount on Tesco, 15% off at payday weekends
- Share a Colleague Clubcard with your family (saving up to £2,000/year)
- Wellbeing Support:
- Free mental, financial, and wellbeing resources
- Security & Financial Peace:
- Welcome Life Cover of five times your pay
- Award-winning pension with 7.5% matching contributions
- Personalisation:
- Benefits tailored to your needs, from discounts and shares to a Cycle to Work Scheme
- Professional Support:
- Uniform daily and policies for all life’s stages
- Community & Inclusion:
- Access to colleague networks fostering diversity, equity, and inclusion (DE&I)
- Future Focused:
- Develop skills for career growth within Tesco
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About Us
Our Commitment to Everyone
The foundation of Tesco’s culture is equity, flexibility, and belonging. No matter your background, background, or life situation, at Tesco, Everyone’s Welcome.
We foster a workplace where you can thrive—whether adjusting to becoming a carer or seeking balance as a new parent. Flexible working is our default, and we’ll listen to your unique strengths.
We’re proud to be a Disability Confident Leader, offering accessible recruitment and on-the-job support that acknowledges the beauty in different life experiences and pathways.
To learn more, visit: www.tescoplc.com
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