Tesco
Customer Delivery Driver - Norwich Extra
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Customer Delivery Driver - Norwich Extra
Customer Delivery Driver
About the Role
As a Customer Delivery Driver, you'll be the friendly face of Tesco, delivering shopping across the UK from Lands’ End to John O’Groats. Your role goes far beyond driving—it’s about creating genuine connections with customers and providing exceptional service.
Availability Window
| Days | From Time | To Time |
|---|---|---|
| Sun | 15:00 | 23:00 |
| Tue | 18:00 | 22:00 |
| Wed | 18:00 | 22:00 |
| Thu | 19:00 | 23:00 |
| Sat | 19:00 | 23:00 |
Your pay rate will start at £14.18 per hour, increasing to £15.45 for stores within the M25. Additional payments may apply depending on your location.
We guarantee 16 hours per week for all new colleagues but are also happy to accommodate requests for as few as 12 hours. We provide 3 weeks’ notice for scheduled shifts and pride ourselves on flexibility, so feel free to apply even if your availability closely matches ours but not exactly.
Responsibilities
Core Duties
- Deliver customers’ orders by ensuring:
- The van and trays are kept clean and organised.
- The back yard is tidy and litter-free.
- Tray-wash duties are completed.
- Load the van efficiently, ensuring roadworthiness and that all deliveries are accounted for.
- Engage with customers to handle any order changes, substitution requests, or refunds clearly and amicably.
- Convey substitutions at no extra cost and maintain customer satisfaction through great communication.
- Adhere to delivery time slots, calling customers if arriving early and the store/base if running 30+ minutes late.
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Requirements
- Must be at least 18 years old (for evening/morning shifts or specific roles like driving).
- Must hold a valid UK/EU/EEA driving licence (full or automatic) for 12+ months with no more than 3 penalty points.
- Ability to comply with GB domestic driving rules.
- Must be physically capable of handling deliveries and organising workspaces.
- A customer-focused attitude: friendly, proactive, and solution-oriented.
- Ability to work independently while occasionally collaborating with managers and colleagues back at base.
Additional Strengths
- Consistently seeking ways to improve service for customers and colleagues.
- Commitment to flexible, balanced work-life integration.
- Strong initiative and drive to exceed expectations.
- Isometric relationship-building across diverse backgrounds.
Benefits
Advantages of working at Tesco include (but are not limited to):
- Holiday entitlement of 20+ days (22 days with a personal day after 1 year) + bank holidays.
- Flexible working policies available from day one.
- Up to 15% off purchases (Bonus pay-day discounts + Tesco Clubcard savings).
- Discounts £2,000 per year (family sharing available).
- Wellbeing resources (mental health consultations, finance advice, and more).
- Life cover (5x annual pay) + award-winning pension (full matching up to 7.5% post-employment).
- Customisable benefits - choose what suits you (e.g., share offers, cycle-to-work schemes).
- Fully funded uniform support.
- Access to inclusive colleague networks (based on diverse interests).
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About Us
Our Vision & Values
Our purpose is simple: ‘Serving our customers, communities, and planet a little better every day.’
Tesco is committed to:
- Diversity, Equity, and Inclusion (DE&I) – fostering a welcoming workplace where everyone feels represented.
- Flexibility & Support – accommodating diverse family moments (parenthood, caregiving, retirement transitions).
- Disability Confident Leadership – ensuring an accessible recruitment process for all.
We recognise that challenges during different life stages are common, so open conversations about flexible working are encouraged at every stage.
Additional Notes
- We accept applicants once they’ve surpassed the school leaving age.
- Certain roles, including delivery driving, are prohibited to under-18s due to time restrictions.
- Some roles may close earlier than advertised to manage applicant volume—only interviewees receive individual feedback.
For more information, visit www.tescoplc.com.
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