Waitrose & Partners
Customer Delivery Driver, Supermarket Assistant
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Customer Delivery Driver, Supermarket Assistant
About The Role
As one of our Customer Delivery Drivers, you’ll be bringing our unique blend of quality Waitrose produce and Partner-led service right to our customers’ doors. Embracing our ethos —passionate Partners serving food lovers—you’ll ensure a great experience for every customer.
In-store support is also key. When not delivering, you’ll reinforce efficiency by assisting with daily tasks including:
- Stock replenishment
- Housekeeping
You’ll contribute to a thriving team by maintaining a friendly, welcoming environment. Due to role requirements, you must be 18 years or older.
Key Responsibilities
Your typical day begins in store, with gateway responsibilities including:
- Route planning & checks: Reviewing daily delivery routes
- Van preparation: Loading and verifying orders for efficient, seamless deliveries
- Vehicle safety: Ensuring the van meets all UK road compliance, health & safety regulations
- Brand advocacy: Delivering Waitrose brand standards with exceptional customer service
- Customer engagement: Assisting with in-store shopping, fostering rapport through trust and high-quality service
- Team support: Assisting with general shopkeeping tasks when required
Essential Requirements
- Full valid UK B-Category manual driving licence with no more than 6 penalty points
- Strong customer service skills—proven ability to meet customer needs
- Time management skills—efficient task prioritisation
- Physical capability to handle routine duties (e.g., crate lifting, cage management)
- Self-direction & adaptability—comfortable working independently while remaining motivated
- IT proficiency—ability to use digital systems with ease
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Desirable Experience
- Driving experience in professional roles
- Knowledge of chilled vehicle maintenance or logistics schedules
About Our Partnership
We’re the largest employee-owned business in the UK, home to the cherished brands John Lewis and Waitrose. Here, we’re not just employees—we’re Partners, united by our purpose to build a happier world.
Making a Difference
Our focus is relentless excellence in retail. Through innovation, adaptability, and diversification, we remain Never Knowingly Undersold on:
- Price
- Quality
- Service (in John Lewis)
- Passionate food-lover service (in Waitrose)
As working Partners, we all share responsibilities and rewards. We actively contribute to our success—not just in discussions, but in action—while upholding our core behaviours: kindness, respect, and fostering an inclusive environment. We’ **belong’ to our own cause, thriving through our collective differences, individually and together.
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Why Join Us?
We don’t just want to employ talented people; we want ambitious Partners who own both the positive outcomes and the opportunities for growth. As Partners, we all own it.
Important Notes
- Pre-employment vetting: Some roles require DBS checks or other vetting (disclosed during recruitment). Please complete checks promptly to avoid delays.
- Vetting process: Conducted through third-party registered bodies; financial probity checks may apply.
- Applying early: We occasionally close vacancies quickly due to high application volume. Encourage early application.
- Minimum expectation completion time:
- If you require adjustments due to disability, contact us promptly for tailored support.
- Flexibility: We support flexible working where possible—compressed hours, job sharing, or short-term contracts. Discuss with hiring managers during interviews.
Together, we’re creating a future where everyone can—THRIVE.
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